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Settings and activity

20 results found

  1. tlau@playvox.com

    1 vote

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Trish Lau shared this idea  · 

  2. Modify Filter to Allow for Copy/Paste in Manage Roster > Copy/Clone Shifts

    1 vote

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Trish Lau shared this idea  · 

  3. Mass Delete Shifts

    2 votes

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Trish Lau shared this idea  · 

  4. Update Manage Roster Filter Criteria

    1 vote

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Trish Lau shared this idea  · 

  5. Configure the historical data to use for Forecast Arrival Patterns

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Trish Lau supported this idea  · 
    Trish Lau shared this idea  · 

  6. Group/Teams Shift Swap Rule Allow Ability to Give Up Shift (Offer Not Required)

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Trish Lau supported this idea  · 

  7. Easier Date Selector

    1 vote

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    1 comment  ·  Platform » Look and Feel  ·  Admin →
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    Trish Lau commented  · 

    Allowing for easier date selection when you are toggling back months or even years to be able to quickly select the month and year vs having to toggle dozens of months forwards or backwards. (example: special days in service level calendar)

    Trish Lau shared this idea  · 

  8. Add more columns to the table view of Workstream Configurations

    2 votes

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    Under Review  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Trish Lau supported this idea  · 

  9. Event Participant

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Trish Lau shared this idea  · 

  10. Configure Company Start of Year

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Trish Lau shared this idea  · 

  11. Allow system wide configuration of Leave / Shrinkage Settings/Ability to use 12 hour clock format

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Trish Lau supported this idea  · 

  12. Bulk Update User Profile Settings from User Mgmt Page

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Others  ·  Admin →
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    Trish Lau shared this idea  · 

  13. Unsaved Changes Notifications

    1 vote

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    0 comments  ·  Workforce Management » Others  ·  Admin →
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    Trish Lau shared this idea  · 

  14. Add Parent Group filtering options

    1 vote

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    0 comments  ·  Workforce Management » Others  ·  Admin →
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    Trish Lau shared this idea  · 

  15. Agent Schedule Views

    1 vote

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    Acknowleged  ·  1 comment  ·  Workforce Management » Others  ·  Admin →
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    Trish Lau shared this idea  · 

  16. Interactive Dashboard Options

    3 votes

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    Acknowleged  ·  4 comments  ·  Workforce Management » Dashboard  ·  Admin →
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    Trish Lau supported this idea  · 
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    Trish Lau commented  · 

    Change verbiage in Activity Stream > Leave Tab to Reflect "Updated" vs. "Approved". Instanced like NC/NS or Absent are reflecting approved on the agent's dashboard and it can conflict with HR policies.

  17. Who's Away Section on Dashboard

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Dashboard  ·  Admin →
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    Trish Lau shared this idea  · 

  18. Enable shift swap for a task

    7 votes

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    Prioritized  ·  1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Trish Lau commented  · 

    Allow agents to conduct partial day shift swaps with their peers.

    Trish Lau supported this idea  · 

  19. Allow agents to update their preferences

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Trish Lau shared this idea  · 

  20. Forecast Phones/Chat Workload Based on Historical w/ Fixed Minimum Requirement

    9 votes

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    Under Review  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Trish Lau shared this idea  ·