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23 results found

  1. Support nested groups in reporting

    4 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » System Configuration  ·  Admin →
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    Trish Lau supported this idea  · 

  2. Bulk edit of Exception to Adherence

    8 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Trish Lau supported this idea  · 

  3. Ability to configure certain leave types as out of adherence

    1 vote

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    0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Trish Lau shared this idea  · 

  4. Five 9 Event Subscription Service

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Trish Lau shared this idea  · 

  5. Manage Roster - Bulk Edit Shifts

    2 votes

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

    Trish Lau shared this idea  · 

  6. Modify Filter to Allow for Copy/Paste in Manage Roster > Copy/Clone Shifts

    1 vote

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

    Trish Lau shared this idea  · 

  7. Mass Delete Shifts

    2 votes

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

    Trish Lau shared this idea  · 

  8. Update Manage Roster Filter Criteria

    1 vote

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

    Trish Lau shared this idea  · 

  9. Configure the historical data to use for Forecast Arrival Patterns

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Trish Lau supported this idea  · 
    Trish Lau shared this idea  · 

  10. Group/Teams Shift Swap Rule Allow Ability to Give Up Shift (Offer Not Required)

    5 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Trish Lau supported this idea  · 

  11. Easier Date Selector

    1 vote

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    Acknowleged  ·  1 comment  ·  Workforce Management » Others  ·  Admin →
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    Trish Lau commented  · 

    Allowing for easier date selection when you are toggling back months or even years to be able to quickly select the month and year vs having to toggle dozens of months forwards or backwards. (example: special days in service level calendar)

    Trish Lau shared this idea  · 

  12. Add more columns to the table view of Workstream Configurations

    2 votes

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    Under Review  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Trish Lau supported this idea  · 

  13. Event Participant

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Trish Lau shared this idea  · 

  14. Configure Company Start of Year

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Trish Lau shared this idea  · 

  15. Add bulk actions to User Management such as bulk adding & removing tags / templates to Users

    7 votes

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    Acknowleged  ·  3 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Trish Lau commented  · 

    The ability to mass update user's teams, tags, etc. from a dropdown in User Mgmt vs having to do an import or making the changes manually for each user.

    Trish Lau supported this idea  · 

  16. Unsaved Changes Notifications

    1 vote

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    0 comments  ·  Workforce Management » Others  ·  Admin →
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    Trish Lau shared this idea  · 

  17. Add Parent Group filtering options

    1 vote

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    0 comments  ·  Workforce Management » Others  ·  Admin →
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    Trish Lau shared this idea  · 

  18. Agent Schedule Views

    1 vote

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    Acknowleged  ·  1 comment  ·  Workforce Management » Others  ·  Admin →
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    Trish Lau shared this idea  · 

  19. Interactive Dashboard Options

    3 votes

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    Acknowleged  ·  5 comments  ·  Workforce Management » Dashboard  ·  Admin →
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    Trish Lau supported this idea  · 
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    Trish Lau commented  · 

    Change verbiage in Activity Stream > Leave Tab to Reflect "Updated" vs. "Approved". Instanced like NC/NS or Absent are reflecting approved on the agent's dashboard and it can conflict with HR policies.

  20. Who's Away Section on Dashboard

    6 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Dashboard  ·  Admin →
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    Trish Lau shared this idea  · 
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