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35 results found

  1. Capacity Planner Staffing Predictor

    2 votes

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    0 comments  ·  Workforce Management » Planner  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello


    Thanks for submitting the feature suggestion! It’s a great idea. We’ll keep it in mind as we plan upcoming updates, and I'll keep you posted on any developments.

    Appreciate your input!


    Kind regards,

    Fab

    Greg Best shared this idea  · 

  2. Cloning Tool

    4 votes

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Thanks for voting and sharing your support for Cloning Tool improvements. We’ve acknowledged the suggestion and are considering it for future updates.

    Your input is valuable, and we appreciate your involvement in helping us improve our product!

    Greg Best shared this idea  · 

  3. Tags Field Should be Changed to Boxes Design

    2 votes

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    4 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    Thank you for taking the time to bring this feature request to Playvox.

    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    Regards,

    The Playvox Team

    Greg Best shared this idea  · 
    An error occurred while saving the comment
    Greg Best commented  · 

    Ability to choose more than one tag when running a report. Current state is only one tag can be selected in a report.

  4. Intraday Template Second Workload Column Should Be AFSHT

    1 vote

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    0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    Thank you for taking the time to bring this feature request to Playvox.

    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    Regards,

    The Playvox Team

    Greg Best shared this idea  · 

  5. Leave Management/Leave Request - Adding buckets of time for agents for certain leave tasks

    3 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Greg Best supported this idea  · 

  6. Add Email Column Option to User Performance Metrics

    3 votes

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    2 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Planned  ·  AdminAnonymous (Admin, Playvox) responded

    Hi,


    Thank you for raising this enhancement with us. 


    I'm excited to let you know that we have planned to deliver this particular request with our upcoming redesign of User Performance Metrics.


    In the redesign, details such as a user's email, location, business roles and tags will be visible and filterable within the table.


    The redesign is target for release in late Q2 - early Q3,

    An error occurred while saving the comment
    Greg Best commented  · 

    Please consider adding a unique ID such as email and/or integration alias to the User Performance Metrics report. This will help larger clients sift through the data easier. Email address as a field to select is preferred, but also having the option of choosing the integration alias would also work.

    Greg Best supported this idea  · 

  7. New Metric for Utilisation

    2 votes

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    0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Greg Best shared this idea  · 

  8. Realtime Performance Summary Zendesk Ticket Link | Consider Prefix

    1 vote

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    0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Greg Best shared this idea  · 

  9. User Profile: Timezone by City Not Country When Typing

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Greg Best shared this idea  · 

  10. Manage Roster - Shrink visually disappears on the graph when selecting a specific task

    1 vote

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team.

    The Product Owner will review and update accordingly

    Greg Best shared this idea  · 

  11. Workday Integration - ability to feed leave from Workday into Playvox

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Greg Best shared this idea  · 

  12. Manager Roster | Hold Meeting Times When Adjusting the Agent Shift

    8 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Greg Best shared this idea  · 

  13. Capacity Planner - Ability to Filter by Different Periods of Time

    5 votes

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    0 comments  ·  Workforce Management » Planner  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team. 

    The Product Owner will review and update accordingly

    Greg Best shared this idea  · 

  14. Historical Pattern Summary - Variance Change the Calculation

    1 vote

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    0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Greg Best shared this idea  · 

  15. WFM Mobile App - For Leave and Schedule Requests

    11 votes

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    2 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Greg Best shared this idea  · 

  16. Realtime Performance Summary - Gladly Connector Link to ID

    2 votes

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    0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Greg Best shared this idea  · 

  17. Stella Connect Integration - Feature Request Add Additional Question Field

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Greg Best shared this idea  · 

  18. Roster Configuration - Agent search

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Greg Best shared this idea  · 

  19. New Shift Template - Make It Obvious Need to Add to the Roster Configuration

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Greg Best shared this idea  · 

  20. Reinstate shift after leave is removed from roster

    21 votes

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    Planned  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Greg Best supported this idea  · 
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