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12 results found

  1. Evaluate the Analyst Dispute feature

    25 votes

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    Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Admin →
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    David Brogan commented  · 

    There should be the ability for our evaluators to challenge evaluation reviews, similar to how agents can dispute evaluations.

    David Brogan supported this idea  · 

  2. Disputes report

    10 votes

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    Under Review  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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  3. Workload connected to multiple filters

    28 votes

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    Started  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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    David Brogan supported this idea  · 

  4. Be able to have a follow up or supplementary coaching session

    3 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
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    David Brogan supported this idea  · 

  5. The ability to assign a learning course from a coaching session with a deadline.

    9 votes

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    Under Review  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
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    David Brogan supported this idea  · 

  6. Selecting multiple topics

    2 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Settings  ·  Admin →
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    David Brogan supported this idea  · 

  7. Improve the consistency of the header names between the Evaluator Review export and the Playvox report

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    David Brogan shared this idea  · 

  8. Review tab filters (Evaluate the analyst)

    4 votes

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    Acknowleged  ·  2 comments  ·  Quality » Filters  ·  Admin →
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    David Brogan shared this idea  · 

  9. Reviews Scorecards: Add tool tip ("?") functionality

    2 votes

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    Prioritized  ·  1 comment  ·  Quality » Scorecards  ·  Admin →
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    David Brogan supported this idea  · 
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    David Brogan commented  · 

    As per [Playvox Support], Ticket #12485, I would like to request new functionality for the review scorecards. There appears to be the option to set up a tooltip '?' when creating a Review scorecard, similar to the tooltip functionality for normal evaluation scorecards by the tooltip '?' doesn't appear to be in the UI design for review scorecards and I would like to request this be added as there is no other way to provide additional guidance to the user as they complete the review.

  10. Dispute add time frame for arbitrator to review

    14 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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    David Brogan commented  · 

    This would be great to add this functionality, however, in order for this to benefit us, the dispute date should be the date the dispute was created and not the date the evaluation was created

  11. Allow data export of time spent per evaluation/review/dispute

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    David Brogan supported this idea  · 

  12. Evaluate the Analyst/Reviews: Add Time Tracker information

    4 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    David Brogan supported this idea  ·