Settings and activity

30 results found

1. HelpDesk Integration

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   Acknowleged  ·  0 comments  ·  Integrations » New  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  Feb 8, 2024

2. Same mistakes

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Liza shared this idea  ·  Jun 7, 2023

3. The ability to change the scorecard in an evaluation.

   4 votes

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  May 19, 2023

4. Report that lists any agents NOT allocated to a workload

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  May 19, 2023

5. Show Evaluation info inside Dispute

   12 votes

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   Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  May 19, 2023

6. New type of sampling -> Percentage or exact number of evaluation by team

   6 votes

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  May 19, 2023

7. Ability to archive scorecards without impacting Calibrations / ATA

   3 votes

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   Prioritized  ·  0 comments  ·  Quality » Scorecards  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  May 19, 2023

8. Ability to set the days of the week (ex. M - F) when workloads will run

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   4 votes

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   Acknowleged  ·  2 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  May 19, 2023

9. Evaluate the Analyst Dispute feature

   25 votes

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   Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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10. "Connect" questions from different scorecards for a combined reporting

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  May 19, 2023

11. Populate links within email/customer interaction when reviewing evaluations

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    6 votes

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    Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  May 19, 2023

12. % (PERCENT) OF EVALUATIONS PER TEAM MEMBER

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    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Liza shared this idea  ·  Dec 21, 2022

13. Delete workloads

    2 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Liza commented  ·  Nov 24, 2022  ·  Edit…  ·  Delete…

    The same issue with the scorecards, I am not need the, but need to save the evaluations.: https://flmst.net/s/GebZ3FbfCH3xCwt/preview

    Save Submitting...
    Liza shared this idea  ·  Nov 24, 2022

14. Quality reports add custom fields as filters

    22 votes

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    4 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    🚀Exciting News: Your input is shaping our product!

    Coming soon, the Section and Question reports will allow you to filter and analyze data using:

    • Scorecard header custom fields
    • Section custom fields
    • User custom fields

    We can't wait for you to experience this enhancement firsthand!

    Liza supported this idea  ·  Nov 24, 2022

15. dashboard edits

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  Nov 24, 2022

16. Reports flexibility and schedule export

    14 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  Nov 24, 2022

17. Reporting trends

    18 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  Nov 24, 2022

18. KPI Sort and Categories

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    Acknowleged  ·  0 comments  ·  Performance » KPI's  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  Nov 24, 2022

19. Remove Variables from Performance

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    Acknowleged  ·  0 comments  ·  Performance » KPI's  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  Nov 24, 2022

20. Skip evalutation

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Liza shared this idea  ·  Nov 16, 2022