Settings and activity

36 results found

1. HelpDesk Integration

   3 votes

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   Acknowleged  ·  0 comments  ·  Integrations » New  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  February 08, 2024

2. Same mistakes

   2 votes

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Liza shared this idea  ·  June 07, 2023

3. The ability to change the scorecard in an evaluation.

   4 votes

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   Liza supported this idea  ·  May 19, 2023

4. Report that lists any agents NOT allocated to a workload

   3 votes

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   Liza supported this idea  ·  May 19, 2023

5. Show Evaluation info inside Dispute

   11 votes

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   Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  May 19, 2023

6. New type of sampling -> Percentage or exact number of evaluation by team

   6 votes

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   Liza supported this idea  ·  May 19, 2023

7. Ability to archive scorecards without impacting Calibrations / ATA

   3 votes

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   Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  May 19, 2023

8. Ability to set the days of the week (ex. M - F) when workloads will run

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   4 votes

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   Acknowleged  ·  2 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  May 19, 2023

9. Ability to edit and dispute Evaluation Reviews

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   Liza supported this idea  ·  May 19, 2023

10. "Connect" questions from different scorecards for a combined reporting

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    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  May 19, 2023

11. Populate links within email/customer interaction when reviewing evaluations

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    6 votes

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    Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  May 19, 2023

12. % (PERCENT) OF EVALUATIONS PER TEAM MEMBER

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    1 vote

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    Liza shared this idea  ·  December 21, 2022

13. Reports per team

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    6 votes

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    Started  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  December 21, 2022

14. Workload Open Queue

    14 votes

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    Under Review  ·  5 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  November 25, 2022

15. Delete workloads

    2 votes

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    Liza commented  ·  November 24, 2022  ·  Edit…  ·  Delete…

    The same issue with the scorecards, I am not need the, but need to save the evaluations.: https://flmst.net/s/GebZ3FbfCH3xCwt/preview

    Save Submitting...
    Liza shared this idea  ·  November 24, 2022

16. Quality reports add custom fields as filters

    21 votes

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    Planned  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  November 24, 2022

17. dashboard edits

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    Liza supported this idea  ·  November 24, 2022

18. Reports flexibility and schedule export

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    Liza supported this idea  ·  November 24, 2022

19. Reporting trends

    17 votes

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    Acknowleged  ·  2 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  November 24, 2022

20. KPI Sort and Categories

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    Acknowleged  ·  0 comments  ·  Performance » KPI's  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  November 24, 2022