Settings and activity

32 results found

1. HelpDesk Integration

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   Acknowleged  ·  0 comments  ·  Integrations » New  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  Feb 8, 2024

2. Same mistakes

   2 votes

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Liza shared this idea  ·  Jun 7, 2023

3. The ability to change the scorecard in an evaluation.

   4 votes

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   Liza supported this idea  ·  May 19, 2023

4. Report that lists any agents NOT allocated to a workload

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   Liza supported this idea  ·  May 19, 2023

5. Show Evaluation info inside Dispute

   12 votes

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   Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  May 19, 2023

6. New type of sampling -> Percentage or exact number of evaluation by team

   6 votes

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   Liza supported this idea  ·  May 19, 2023

7. Ability to archive scorecards without impacting Calibrations / ATA

   3 votes

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   Prioritized  ·  0 comments  ·  Quality » Scorecards  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  May 19, 2023

8. Ability to set the days of the week (ex. M - F) when workloads will run

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   4 votes

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   Acknowleged  ·  2 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  May 19, 2023

9. Ability to dispute Evaluation Reviews

   11 votes

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   2 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for sharing your ideas with us! 

   Your idea will be carefully evaluated. If it gains traction, it could significantly influence our development roadmap.

   Thanks for being a valuable part of our community. 

   Karina from Product

10. "Connect" questions from different scorecards for a combined reporting

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    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  May 19, 2023

11. Populate links within email/customer interaction when reviewing evaluations

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    6 votes

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    Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  May 19, 2023

12. % (PERCENT) OF EVALUATIONS PER TEAM MEMBER

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    1 vote

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    Liza shared this idea  ·  Dec 21, 2022

13. Delete workloads

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Liza commented  ·  Nov 24, 2022  ·  Edit…  ·  Delete…

    The same issue with the scorecards, I am not need the, but need to save the evaluations.: https://flmst.net/s/GebZ3FbfCH3xCwt/preview

    Save Submitting...
    Liza shared this idea  ·  Nov 24, 2022

14. Quality reports add custom fields as filters

    21 votes

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    Planned  ·  3 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  Nov 24, 2022

15. dashboard edits

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    Liza supported this idea  ·  Nov 24, 2022

16. Reports flexibility and schedule export

    14 votes

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    Liza supported this idea  ·  Nov 24, 2022

17. Reporting trends

    18 votes

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    Liza supported this idea  ·  Nov 24, 2022

18. KPI Sort and Categories

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    Acknowleged  ·  0 comments  ·  Performance » KPI's  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  Nov 24, 2022

19. Remove Variables from Performance

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    Liza supported this idea  ·  Nov 24, 2022

20. Skip evalutation

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Liza shared this idea  ·  Nov 16, 2022