Skip to content
← Welcome to the Playvox Idea Portal

Settings and activity

9 results found

  1. "Connect" questions from different scorecards for a combined reporting

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    david lee commented  · 

    maybe we could have a question bank from where we could chose the questions to use in a scorecard, therefore question 1 could be consistent across scorecards A, B &C

  2. Toggle between daily, weekly, monthly views

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    david lee commented  · 

    we should be able to see quality over flexible timescale

  3. Secondary Assessor by outcome

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    david lee shared this idea  · 

  4. Agent performance by question group, not just section

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  2 comments  ·  Quality » Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    david lee commented  · 

    just add the "group" type to the scorecard overview report as an extra column when downloading would be a start

    An error occurred while saving the comment
    david lee commented  · 

    better reporting here would be really useful especially for regulatory outcome which can be tracked across multiple questions in a group

    david lee supported this idea  · 

  5. excel naming convention

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    david lee shared this idea  · 

  6. dashboard edits

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    david lee shared this idea  · 

  7. edit notifications

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Quality » Automations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    david lee shared this idea  · 

  8. varied questions in quiz

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Learning » Activities  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    david lee shared this idea  · 

  9. Number of attempts shown

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Learning » Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    david lee shared this idea  ·