Settings and activity

12 results found

1. Interactive Dashboard Options

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   Acknowleged  ·  5 comments  ·  Workforce Management » Dashboard  ·  Delete…  ·  Admin →
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   AdminFabEis (Designer, Playvox) commented  ·  Nov 14, 2024  ·  Edit…  ·  Delete…

   Update on Your Request:
   We’ve added links to open the Roster and Leave Requests directly from the Dashboard. Leaders with the appropriate permissions can now access and manage leave requests and rosters from both the My Roster and Activity Stream sections of the Dashboard.

   Please note that, while this update allows for easy access, we have not yet added links to Shift swaps, and have not yet prioritised actions on the Dashboard itself, but we will continue to evaluate this as we work on additional features.

   Save Submitting...

2. Agents/admins able to request or log future training days in advance of a roster being available (similar to leave but as a normal task)

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   Under Review  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   AdminFabEis (Designer, Playvox) supported this idea  ·  Oct 24, 2024

3. Have an ability to restrict the number of different tasks an agent can be rotated between per shift

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   0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   AdminFabEis (Designer, Playvox) supported this idea  ·  Oct 16, 2024

4. Roster Warning - Minimum Time Between Shifts

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   Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   AdminFabEis (Designer, Playvox) supported this idea  ·  Sep 19, 2024

5. Manage roster page: Can we have a 'Save All' and a seperate 'Publish All' button to save all open rosters or to publish all open rosters

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   Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   AdminFabEis (Designer, Playvox) supported this idea  ·  Aug 22, 2024

6. Optimise: Add in the ability for the optimise options

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   Prioritized  ·  2 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   AdminFabEis (Designer, Playvox) supported this idea  ·  Jun 26, 2024

7. Work Summary - Ability to add/edit rostered tasks from this screen

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   Acknowleged  ·  1 comment  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   AdminFabEis (Designer, Playvox) supported this idea  ·  Jun 25, 2024

8. Alerting

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   0 comments  ·  Workforce Management » Others  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   AdminFabEis (Designer, Playvox) supported this idea  ·  Jun 4, 2024

9. Incoming activity notification

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   0 comments  ·  Workforce Management » Others  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   AdminFabEis (Designer, Playvox) supported this idea  ·  Jun 4, 2024

10. Manage Roster - Bulk Edit Shifts

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    0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.

    
    

    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

    AdminFabEis (Designer, Playvox) supported this idea  ·  May 28, 2024

11. Add agent emails to reports

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    1 comment  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    Thank you for taking the time to bring this feature request to Playvox.

    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    Regards,

    The Playvox Team

    AdminFabEis (Designer, Playvox) supported this idea  ·  May 27, 2024

12. Being able to input the agent's lunch time in their profile availability

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Edit…  ·  Delete…  ·  Admin →
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    AdminFabEis (Designer, Playvox) shared this idea  ·  May 19, 2024