Settings and activity

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1. Improve Reviews function under Quality

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   Prioritized  ·  2 comments  ·  Quality » Settings  ·  Delete…  ·  Admin →
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   Swati.Dubey (Swati Dubey) commented  ·  Jul 15, 2024  ·  Edit…  ·  Delete…

   Can we have workload case assignment under reviews?

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   Swati.Dubey (Swati Dubey) commented  ·  May 22, 2024  ·  Edit…  ·  Delete…

   Also there is no option for the analyst to comment on the review. Can we please add that like how agents can comment on the analyst evaluation.

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2. Have an CTA in the feedback

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   0 comments  ·  Quality » Evaluations  ·  Edit…  ·  Delete…  ·  Admin →
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   Swati.Dubey (Swati Dubey) shared this idea  ·  Jul 15, 2024

3. Dispute

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   Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Swati.Dubey (Swati Dubey) shared this idea  ·  Jul 15, 2024

4. An option to delay evaluation prescheduled release date.

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Swati.Dubey (Swati Dubey) shared this idea  ·  Oct 20, 2023

5. Scorecard dynamic questions

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   Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Delete…  ·  Admin →
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   Swati.Dubey (Swati Dubey) supported this idea  ·  Feb 27, 2023

6. Ability to set a fixed number in a workload to analyst's distribution.

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   Under Review  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Swati.Dubey (Swati Dubey) supported this idea  ·  Nov 11, 2022