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  1. Create System Event Log Capturing all system updates

    6 votes

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    Started  ·  2 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    AdminAnonymous (Admin, Playvox) commented  · 

    From Farmers Dog "We confirmed that not all actions are logged, such as edits made to tasks or workstreams / this was discovered when a change was made to ""Helping Customers"" by support but we do not have vis in ""System Events"" with the change that was made then quickly reverted upon our request. /
    We're unable to export the audit trail in full, only allows us to export one page at a time. Requires WFM to reach out to Playvox Support to do it for us. "

  2. Allow email configuration to be configured within Playvox

    1 vote

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    Acknowleged  ·  1 comment  ·  Workforce Management » System Configuration  ·  Admin →
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    AdminAnonymous (Admin, Playvox) commented  · 

    Removes engineering involvement in onboarding process