Settings and activity

13 results found

1. Evaluate the analysts: Type of sampling

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Lisa B. shared this idea  ·  May 2, 2023

2. New Analyst report: Disputes per Analyst (accepted and not accepted)

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   Lisa B. supported this idea  ·  May 2, 2023

3. Pull reports on evaluation time, average time, time per analyst.

   10 votes

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   Lisa B. supported this idea  ·  May 2, 2023

4. Evaluate the Analyst/Reviews: Add Time Tracker information

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   Lisa B. supported this idea  ·  May 2, 2023

5. Ability to coach within Playvox for analysts

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   Lisa B. supported this idea  ·  May 2, 2023

6. Separate Evaluate the Analyst data from Calibration data

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   Lisa B. supported this idea  ·  May 2, 2023

7. Workload Report Custom Filter

   4 votes

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   Lisa B. shared this idea  ·  Apr 10, 2023

8. Custom field topic/question filter selection

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   Lisa B. supported this idea  ·  Apr 10, 2023

9. Allow more than 1000 interactions when sampling by quantity

   3 votes

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Lisa B. supported this idea  ·  Mar 31, 2023

10. evaluate the analyst workload reassignment

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    6 votes

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    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Feb 9, 2023

11. Advanced Dispute Reporting

    12 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Feb 8, 2023

12. Level 2 Dispute

    13 votes

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Feb 8, 2023

13. Evaluate the Analyst Dispute feature

    25 votes

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    Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Feb 8, 2023