Settings and activity

15 results found

1. Dispute add time frame for arbitrator to review

   14 votes

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   Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Lisa B. supported this idea  ·  May 30, 2023

2. Evaluate the analysts: Type of sampling

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Lisa B. shared this idea  ·  May 2, 2023

3. New Analyst report: Disputes per Analyst (accepted and not accepted)

   5 votes

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   Lisa B. supported this idea  ·  May 2, 2023

4. Pull reports on evaluation time, average time, time per analyst.

   10 votes

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   Lisa B. supported this idea  ·  May 2, 2023

5. Evaluate the Analyst/Reviews: Add Time Tracker information

   4 votes

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   Lisa B. supported this idea  ·  May 2, 2023

6. Ability to coach within Playvox for analysts

   2 votes

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   Lisa B. supported this idea  ·  May 2, 2023

7. Separate Evaluate the Analyst data from Calibration data

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   Lisa B. supported this idea  ·  May 2, 2023

8. Workload Report Custom Filter

   4 votes

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   Lisa B. shared this idea  ·  Apr 10, 2023

9. Custom field topic/question filter selection

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   Lisa B. supported this idea  ·  Apr 10, 2023

10. Workload connected to multiple filters

    28 votes

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    Started  ·  2 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Mar 31, 2023

11. Allow more than 1000 interactions when sampling by quantity

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Mar 31, 2023

12. evaluate the analyst workload reassignment

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    6 votes

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    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Feb 9, 2023

13. Advanced Dispute Reporting

    12 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Feb 8, 2023

14. Level 2 Dispute

    12 votes

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Feb 8, 2023

15. Evaluate the Analyst Dispute feature

    25 votes

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    Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Feb 8, 2023