Settings and activity

16 results found

1. Dispute add time frame for arbitrator to review

   14 votes

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   Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Lisa B. supported this idea  ·  May 30, 2023

2. Evaluate the analysts: Type of sampling

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Lisa B. shared this idea  ·  May 2, 2023

3. New Analyst report: Disputes per Analyst (accepted and not accepted)

   5 votes

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   Lisa B. supported this idea  ·  May 2, 2023

4. Pull reports on evaluation time, average time, time per analyst.

   10 votes

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   Lisa B. supported this idea  ·  May 2, 2023

5. Evaluate the Analyst/Reviews: Add Time Tracker information

   4 votes

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Lisa B. supported this idea  ·  May 2, 2023

6. Ability to coach within Playvox for analysts

   2 votes

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   Acknowleged  ·  0 comments  ·  Quality » Coaching  ·  Delete…  ·  Admin →
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   Lisa B. supported this idea  ·  May 2, 2023

7. Separate Evaluate the Analyst data from Calibration data

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Lisa B. supported this idea  ·  May 2, 2023

8. Ability to add more than 60 team leaders to a team

   3 votes

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   3 comments  ·  Platform » Teams Management  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for sharing your valuable ideas with us! 

   We appreciate your input and believe that every idea contributes to making Playvox even better.

   We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

   Thanks for being a valuable part of our community.

   Karina from Product

   Lisa B. supported this idea  ·  May 2, 2023
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   Lisa B. commented  ·  May 2, 2023  ·  Edit…  ·  Delete…

   This is critical for clients with multiple BPOs and large support centers.

   Save Submitting...

9. Workload Report Custom Filter

   4 votes

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Lisa B. shared this idea  ·  Apr 10, 2023

10. Custom field topic/question filter selection

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    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Apr 10, 2023

11. Workload connected to multiple filters

    27 votes

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    Started  ·  2 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Mar 31, 2023

12. Allow more than 1000 interactions when sampling by quantity

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Mar 31, 2023

13. evaluate the analyst workload reassignment

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    6 votes

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    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Feb 9, 2023

14. Advanced Dispute Reporting

    11 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Feb 8, 2023

15. Level 2 Dispute

    12 votes

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Feb 8, 2023

16. Evaluate the Analyst Dispute feature

    16 votes

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Lisa B. supported this idea  ·  Feb 8, 2023