Settings and activity

4 results found

1. Display 'Leave Allowance' on the Agent dashboard

   4 votes

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   Prioritized  ·  2 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Sophie Fontaine supported this idea  ·  Nov 13, 2023

2. Ability for agent to cancel an approved leave

   2 votes

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   2 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminTristan (Product Manager - Workactivity & Connectors, Playvox) responded

   We need to conduct more research in this area as there are mixed views from customers. Some believe that allowing agents to cancel leave is beneficial, while others are against it due to company leave policies and its impact on business operations.

   Sophie Fontaine shared this idea  ·  Nov 13, 2023

3. Ability for administrator to log in as / impersonate an agent

   18 votes

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   Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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   Sophie Fontaine supported this idea  ·  Jul 27, 2023

4. Reinstate shift after leave is removed from roster

   21 votes

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   Planned  ·  0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Sophie Fontaine supported this idea  ·  Feb 13, 2023