Settings and activity
18 results found
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2 votes
An error occurred while saving the comment 
Dave Smith
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3 votesDave Smith
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An error occurred while saving the comment Dave Smith
commented
This feature is a critical one for us to be implemented as our currently intraday forecasting profile is built to 30min intervals. Perf Summary screen by default pulls through forecast numbers in 15min intervals so the graph being displayed to show expected arrival pattern has a doubling of volumes on the hour/half hours while in the intervening periods of quarter past/to has zero volumes.
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1 voteDave Smith
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4 votes
An error occurred while saving the comment Dave Smith
commented
This would be a very useful tool for us in our organisation too as potential non adherence to legal working requirements could be negated with a simple warning function in place.
Dave Smith
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1 voteDave Smith
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1 voteDave Smith
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1 vote
Thank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
Dave Smith
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11 votesDave Smith
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An error occurred while saving the comment Dave Smith
commented
We've been discussing this within our own organisation for a little while now and feel this would be a really useful tool for both ourselves and our stakeholders.
Would be very keen to see this one progress along the pipeline of enhancements
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1 vote
Thank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
Dave Smith
shared this idea
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1 vote
Thank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
Dave Smith
shared this idea
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1 vote
Thank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
Dave Smith
shared this idea
·
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6 votes
Thank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
Dave Smith
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3 votesDave Smith
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Dave Smith
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1 voteDave Smith
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1 vote
Thank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly
Dave Smith
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Dave Smith
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5 votes
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4 votes
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7 votes
Great news! We want to let you know that we've heard your feedback and have already begun the development to 'allow leave threshold to be defined in hours'. This functionality will allow more flexibility to agents and save management time with more requests in auto-approval.
Thank you for helping us shape a better product for everyone. Kind regards,
Fab
Hi team,
Tagging into this post as we're currently discussing this as a team and how valuable it would be to us as well.
We have multiple workstreams in our organisation which aren't "live" queues and as such don't have as tight a service level requirement so a fixed forecast with a wider range would better suit this particular type of work.
Thanks.