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Settings and activity

9 results found

  1. Performance summary and Omnichannel (Zendesk)

    1 vote

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    Acknowleged  ·  1 comment  ·  Workforce Management » Connectors  ·  Admin →
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    Jessica Grambsch commented  · 

    Display what agent is logged into in Zendesk (with omnichannel) along side what they are logged into in Playvox.

    Jessica Grambsch shared this idea  · 

  2. Manager Notification or Approval for Opt In hours

    2 votes

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

    Jessica Grambsch shared this idea  · 

  3. Calendar CSV upload

    1 vote

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    0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Jessica Grambsch shared this idea  · 

  4. Opt in hours- Open date and Closed date

    1 vote

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team. 

    The Product Owner will review and update accordingly

    Jessica Grambsch shared this idea  · 

  5. Opt In Hours- Ability to Bulk Select

    1 vote

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Prioritized  ·  Anonymous responded

    This item is being prioritised for development.


    We are beginning planning and will provide further updates as we understand when this item can be actioned. 

    Jessica Grambsch shared this idea  · 

  6. Agent Schedule Views

    1 vote

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    Acknowleged  ·  1 comment  ·  Workforce Management » Others  ·  Admin →
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    Jessica Grambsch commented  · 

    To add on to this, it would be very helpful to be able to sort by "Current Activities" or "Workload filter" so agents have the ability to see who is schedule for a current task at any given time.

  7. Ability to streamline the leave with google calendar integration

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Jessica Grambsch shared this idea  · 

  8. Integration: Slack alert when integration is broken

    1 vote

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    Started  ·  0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Jessica Grambsch shared this idea  · 

  9. Drill down to individual workstreams from Workstream Analysis

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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