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42 results found

  1. Schedule Only on Predefined Intervals

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Cecelia Auerswald shared this idea  · 

  2. add end dates to roster events

    2 votes

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Under Review  ·  Anonymous responded

    This item is being prioritised for development.


    We are beginning planning and will provide further updates as we understand when this item can be actioned. 

    Cecelia Auerswald shared this idea  · 

  3. Roster Generation Queue Feature

    3 votes

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    Under Review  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Cecelia Auerswald supported this idea  · 

  4. Cannot add business roles to roster policies for agents that will go live in future

    1 vote

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team. 

    The Product Owner will review and update accordingly

    Cecelia Auerswald shared this idea  · 

  5. Automatic shifts transfer when a user changes Team and Roster

    4 votes

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    1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team. 

    The Product Owner will review and update accordingly

    Cecelia Auerswald supported this idea  · 

  6. keyboard shortcuts

    2 votes

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    1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team. 

    The Product Owner will review and update accordingly

    Cecelia Auerswald supported this idea  · 

  7. Linking new shift IDs to agents after published roster - no adherence/occupancy

    2 votes

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Under Review  ·  Anonymous responded

    Thank you for raising this concept to the WFM team. 

    The Product Owner will review and update accordingly

    Cecelia Auerswald supported this idea  · 

  8. Add bulk actions to User Management such as bulk adding & removing tags / templates to Users

    9 votes

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    Acknowleged  ·  4 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Cecelia Auerswald supported this idea  · 

  9. Retroactively make changes to agent workflow

    2 votes

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    0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Cecelia Auerswald shared this idea  · 

  10. include the parameters for start time and end time from the api call in the following endpoints

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Cecelia Auerswald shared this idea  · 

  11. Move Shift Templates Menu into Admin area

    1 vote

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    0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Cecelia Auerswald supported this idea  · 

  12. Bulk add Adherence exceptions to Out of Adherence blocks for a user

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Cecelia Auerswald supported this idea  · 

  13. Ability for administrator to log in as / impersonate an agent

    19 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Cecelia Auerswald supported this idea  · 

  14. Alert me if there are active user profiles that are not configured properly

    5 votes

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    0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Cecelia Auerswald supported this idea  · 

  15. Allow multiple Default workloads in workplans

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Cecelia Auerswald supported this idea  · 

  16. Could we have the ability to track attrition within the business both on active rosters and from a staff turnover perspective

    3 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Cecelia Auerswald supported this idea  · 

  17. When using the copy/clone shifts, it would be useful to be able to copy a range of shifts.

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Cecelia Auerswald supported this idea  · 

  18. Manage Roster Filters: Add the ability to filter by Start Time, End time and Paid Hours

    3 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Cecelia Auerswald supported this idea  · 

  19. Ability to copy more than 1 day when copying and cloning shifts:

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Cecelia Auerswald supported this idea  · 

  20. Agents/admins able to request or log future training days in advance of a roster being available (similar to leave but as a normal task)

    4 votes

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    Under Review  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Cecelia Auerswald supported this idea  · 
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