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22 results found

  1. Improved error messaging in FTP logs

    2 votes

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    Acknowleged  ·  0 comments  ·  Performance » Data Management  ·  Admin →
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    Traedon Casper supported this idea  · 

  2. Blackout days for Leave Calendars

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Traedon Casper shared this idea  · 

  3. two way google calendar integration

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Traedon Casper supported this idea  · 

  4. Manager Roster | Hold Meeting Times When Adjusting the Agent Shift

    8 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Traedon Casper supported this idea  · 

  5. Override a daily forecast from (Edit Forecast Screen) by volume or (+/- percentage)

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Traedon Casper supported this idea  · 

  6. Daily service level view in Rosters

    1 vote

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    0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

    Traedon Casper shared this idea  · 

  7. List view of scheduled roster events

    1 vote

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team.

    The Product Owner will review and update accordingly

    Traedon Casper shared this idea  · 

  8. Events: Preview Events When Generating Within Manage Roster

    3 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Traedon Casper supported this idea  · 

  9. Normalize AHT by Interval

    3 votes

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    Planned  ·  1 comment  ·  Workforce Management » Forecasting  ·  Admin →
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    Traedon Casper supported this idea  · 

  10. Realtime Performance Summary - Add 'Variance to Forecast' Metric to Channel and Workstream

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Traedon Casper supported this idea  · 

  11. Request for Intraday re-forecast with needs update.

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Traedon Casper supported this idea  · 

  12. Forecast Phones/Chat Workload Based on Historical w/ Fixed Minimum Requirement

    10 votes

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    Under Review  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Traedon Casper supported this idea  · 

  13. Reporting - Export to .csv File Time Converts to Seconds Only

    5 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Traedon Casper supported this idea  · 

  14. Sound notifcations for Chrome Extension

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Traedon Casper supported this idea  · 

  15. Leave Management Wait List

    6 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Traedon Casper supported this idea  · 

  16. Ability for administrator to log in as / impersonate an agent

    19 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Traedon Casper supported this idea  · 

  17. Allow Roster to display in local time zone

    5 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Traedon Casper supported this idea  · 

  18. Add an Undo button to the manage roster page

    22 votes

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    Planned  ·  1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Traedon Casper supported this idea  · 

  19. Allows Rolling Periods for Leave Calendar Thresholds

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Traedon Casper shared this idea  · 

  20. Leave thresholds: Consider the ability to create leave thresholds using a % of available FTE for a day

    9 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Traedon Casper supported this idea  · 
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