Settings and activity

12 results found

1. Temporary User Profiles for Testing

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   0 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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   Heather Magann shared this idea  ·  Apr 24, 2024

2. Shift Swap Agent Offer Visibility

   3 votes

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   0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Acknowleged  ·  Anonymous responded

   Thank you for taking the time to bring this feature request to Playvox. 

   
   

   A Product Owner will review the request for potential inclusion within the backlog / roadmap. 

   Updates will be provided as the feature progresses. 

   
   

   Regards, 

   The Playvox Team

   Heather Magann shared this idea  ·  Mar 21, 2024

3. Leave and shift swap email notifications improvement on Manager side

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   0 comments  ·  Workforce Management » Others  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   Heather Magann supported this idea  ·  Mar 21, 2024

4. Enable shift swap for a task

   11 votes

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   Under Review  ·  3 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Heather Magann supported this idea  ·  Mar 21, 2024

5. Ability to refuse a Shift Swap Request

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   0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Acknowleged  ·  Anonymous responded

   Thank you for taking the time to bring this feature request to Playvox.

   
   

   A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    

   Regards, 

   The Playvox Team

   Heather Magann supported this idea  ·  Mar 21, 2024

6. Approved shift swap details

   5 votes

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   Started  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Heather Magann supported this idea  ·  Mar 21, 2024

7. Ability for Agents to request a VTO (Voluntary Time Off)

   10 votes

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   Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Heather Magann supported this idea  ·  Feb 7, 2024

8. Keep a date range on Saved Calendar Views

   6 votes

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   Planned  ·  0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Heather Magann supported this idea  ·  Feb 7, 2024

9. Add Time Off - outside of 15 minute intervals

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   Under Review  ·  1 comment  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Heather Magann supported this idea  ·  Feb 7, 2024
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   Heather Magann commented  ·  Feb 7, 2024  ·  Edit…  ·  Delete…

   At the moment, there is only an option to submit leave for 15 minutes or more. This limitation makes it difficult to track late arrivals and early departures less than 15 minutes. We would like to be able to submit leave based on timestamps rather than increments. Part of our attendance policy is to track late arrivals great than 5 minutes.

   Save Submitting...

10. Google Calendar Improvement

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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    Heather Magann supported this idea  ·  Feb 7, 2024

11. Slack Notifications for Agents out of adherence

    3 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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    Heather Magann supported this idea  ·  Feb 7, 2024

12. Individual task view in Schedule Coverage Chart

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    0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.

    
    

    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

    Heather Magann shared this idea  ·  Nov 2, 2023