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  1. Total time to resolution

    4 votes

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    0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Started  ·  AdminAnonymous (Admin, Playvox) responded

    Development is in progress, and will be available initially on workstream details and workstream analysis.


    Total Time to resolution will be calculated at the time the workstream is closed.

    Roy Philip shared this idea  · 

  2. Workload Mapping using zendesk group assignment

    2 votes

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    0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Roy Philip shared this idea  · 

  3. Track Time to Subsequent Reply Metric

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Roy Philip supported this idea  ·