Settings and activity

33 results found

1. Select multiple angents in the agent report and multiple teams in the team report

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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

2. New Report Tab update missing some of the basics

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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

3. Marking an agent as out of office/sick/vacation

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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

4. The ability to edit a participant's calibration answers

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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

5. Share dispute results with the analyst when a dispute is accepted

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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

6. Dispute chat

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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

7. Show Evaluation info inside Dispute

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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

8. Ability to dispute Evaluation Reviews

   11 votes

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   Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for sharing your ideas with us! 

   Your idea will be carefully evaluated. If it gains traction, it could significantly influence our development roadmap.

   Thanks for being a valuable part of our community. 

   Karina from Product

9. Level 2 Dispute

   12 votes

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   Robyn Ekberg supported this idea  ·  Jul 23, 2024

10. transcription

    3 votes

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

11. dashboard edits

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

12. Reporting trends

    18 votes

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

13. Toggle between daily, weekly, monthly views

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

14. Reports: monthly comparative error recurrence

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

15. New Custom Field Report

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    9 votes

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

16. ''Set N/A Answer'' as ''action'' to Rules

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

17. Add the ability to insert GIF into Evaluation Comments

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    Robyn Ekberg shared this idea  ·  Mar 11, 2024

18. Live Filter date range on Evaluations tab

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    Robyn Ekberg commented  ·  May 31, 2023  ·  Edit…  ·  Delete…

    Have the ability to create a Custom Date Filter to be based on a dynamic field vs tied to a calendar date.
    Example: 4 Weeks Ago
    So it always views what is 4 weeks ago from today instead of selecting it on the calendar

    Save Submitting...
    Robyn Ekberg supported this idea  ·  May 31, 2023

19. Reports flexibility and schedule export

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    Robyn Ekberg supported this idea  ·  May 31, 2023

20. Add effectiveness rate and sample size metrics to the Agents View in the new Quality Reports

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    Robyn Ekberg supported this idea  ·  May 31, 2023