Settings and activity

32 results found

1. Select multiple angents in the agent report and multiple teams in the team report

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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

2. New Report Tab update missing some of the basics

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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

3. Marking an agent as out of office/sick/vacation

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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

4. The ability to edit a participant's calibration answers

   5 votes

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   0 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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   Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Exciting News: Your Idea in Action!

   Your input is shaping our product, and we can't wait for you to experience this enhancement firsthand! 🚀

   Robyn Ekberg supported this idea  ·  Jul 24, 2024

5. Share dispute results with the analyst when a dispute is accepted

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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

6. Dispute chat

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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

7. Show Evaluation info inside Dispute

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   Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Robyn Ekberg supported this idea  ·  Jul 24, 2024

8. Evaluate the Analyst Dispute feature

   25 votes

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   Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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9. Level 2 Dispute

   12 votes

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   Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Robyn Ekberg supported this idea  ·  Jul 23, 2024

10. transcription

    3 votes

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

11. dashboard edits

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

12. Reporting trends

    18 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

13. Toggle between daily, weekly, monthly views

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

14. Reports: monthly comparative error recurrence

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

15. New Custom Field Report

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    9 votes

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

16. ''Set N/A Answer'' as ''action'' to Rules

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    Robyn Ekberg supported this idea  ·  Apr 9, 2024

17. Add the ability to insert GIF into Evaluation Comments

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    Robyn Ekberg shared this idea  ·  Mar 11, 2024

18. Live Filter date range on Evaluations tab

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    An error occurred while saving the comment
    Robyn Ekberg commented  ·  May 31, 2023  ·  Edit…  ·  Delete…

    Have the ability to create a Custom Date Filter to be based on a dynamic field vs tied to a calendar date.
    Example: 4 Weeks Ago
    So it always views what is 4 weeks ago from today instead of selecting it on the calendar

    Save Submitting...
    Robyn Ekberg supported this idea  ·  May 31, 2023

19. Reports flexibility and schedule export

    14 votes

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    Robyn Ekberg supported this idea  ·  May 31, 2023

20. Add effectiveness rate and sample size metrics to the Agents View in the new Quality Reports

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    Robyn Ekberg supported this idea  ·  May 31, 2023