Settings and activity

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1. transcription

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   Robyn Ekberg supported this idea  ·  April 09, 2024

2. dashboard edits

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   Robyn Ekberg supported this idea  ·  April 09, 2024

3. Reporting trends

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   Robyn Ekberg supported this idea  ·  April 09, 2024

4. Toggle between daily, weekly, monthly views

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   Robyn Ekberg supported this idea  ·  April 09, 2024

5. Reports: monthly comparative error recurrence

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   Robyn Ekberg supported this idea  ·  April 09, 2024

6. New Custom Field Report

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   Robyn Ekberg supported this idea  ·  April 09, 2024

7. Viewing effectiveness in the agent report

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   Robyn Ekberg supported this idea  ·  April 09, 2024

8. ''Set N/A Answer'' as ''action'' to Rules

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   Robyn Ekberg supported this idea  ·  April 09, 2024

9. Add the ability to insert GIF into Evaluation Comments

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   Robyn Ekberg shared this idea  ·  March 11, 2024

10. Live Filter date range on Evaluations tab

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    Robyn Ekberg commented  ·  May 31, 2023  ·  Edit…  ·  Delete…

    Have the ability to create a Custom Date Filter to be based on a dynamic field vs tied to a calendar date.
    Example: 4 Weeks Ago
    So it always views what is 4 weeks ago from today instead of selecting it on the calendar

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    Robyn Ekberg supported this idea  ·  May 31, 2023

11. Reports flexibility and schedule export

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    Robyn Ekberg supported this idea  ·  May 31, 2023

12. Add effectiveness rate and sample size metrics to the Agents View in the new Quality Reports

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    Robyn Ekberg supported this idea  ·  May 31, 2023

13. Custom report - Number of records

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    Robyn Ekberg supported this idea  ·  May 31, 2023

14. "Connect" questions from different scorecards for a combined reporting

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    Robyn Ekberg supported this idea  ·  May 31, 2023

15. Backlog Completion Settings

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    Robyn Ekberg supported this idea  ·  May 12, 2023

16. Workload connected to multiple filters

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    Under Review  ·  2 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Robyn Ekberg supported this idea  ·  May 12, 2023

17. Skip evalutation

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    Robyn Ekberg supported this idea  ·  May 12, 2023

18. Set call duration between two times, for example between 30-360 seconds if we want to target shorter calls but weed out voicemail

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    Under Review  ·  5 comments  ·  Quality » Filters  ·  Delete…  ·  Admin →
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    Robyn Ekberg supported this idea  ·  May 11, 2023

19. Permission for team members to see the team's evaluations without being a Team Leader

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    Robyn Ekberg supported this idea  ·  May 11, 2023

20. Disable certain in-app notifications

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    Robyn Ekberg supported this idea  ·  May 11, 2023