← Welcome to the Playvox Idea Portal Settings and activity 1 result found Playvox Salesforce connector should be flexible enough to calculate handle time based on the opening of a case and the status change of case 1 vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Acknowleged · 1 comment · Workforce Management » Connectors · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Dennis Dean shared this idea · May 18, 2023