Settings and activity

2 results found

1. Ability for agent to cancel an approved leave

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Acknowleged  ·  AdminTristan (Product Manager - Workactivity & Connectors, Playvox) responded

   We need to conduct more research in this area as there are mixed views from customers. Some believe that allowing agents to cancel leave is beneficial, while others are against it due to company leave policies and its impact on business operations.

   An error occurred while saving the comment
   Ciarán commented  ·  Nov 13, 2023  ·  Edit…  ·  Delete…

   allows agents to adjust when they need to.

   Save Submitting...

2. Ability for administrator to log in as / impersonate an agent

   18 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Ciarán supported this idea  ·  Jul 27, 2023