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  1. 1 vote

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    Monica White shared this idea  · 
  2. 1 vote

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    Monica White shared this idea  · 
  3. 1 vote

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    Monica White commented  · 

    To add on, would want to see rostered (schedule) against the actual, meaning the variance between them by value as well as percentage.

  4. 2 votes

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    Monica White shared this idea  · 
  5. 3 votes

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    Monica White commented  · 

    Should be able to target this in Playvox QM and coach agents on it.

  6. 2 votes

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    Monica White shared this idea  · 
  7. 6 votes

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    Acknowleged  ·  1 comment  ·  Quality » Calibrations  ·  Admin →
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    Monica White supported this idea  ·