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Settings and activity

6 results found

  1. View peer team via system role permission

    1 vote

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    0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Monica White shared this idea  · 

  2. Schedule Task Details report

    1 vote

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    1 comment  ·  Workforce Management » Reporting  ·  Admin →
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    Monica White commented  · 

    To add on, would want to see rostered (schedule) against the actual, meaning the variance between them by value as well as percentage.

  3. Alerting

    1 vote

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    0 comments  ·  Workforce Management » Others  ·  Admin →
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    Monica White shared this idea  · 

  4. Skipped Interactions | Ticket ID with Agent who skipped.

    2 votes

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    1 comment  ·  Workforce Management » Reporting  ·  Admin →
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    Monica White commented  · 

    Should be able to target this in Playvox QM and coach agents on it.

  5. Roles across all Playvox products controlled by one set and SCIM

    2 votes

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    Acknowleged  ·  0 comments  ·  Platform » Roles Management/Permissions  ·  Admin →
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    Monica White shared this idea  · 

  6. Restrict the result view for participants of a calibration to their own result only

    6 votes

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    Acknowleged  ·  1 comment  ·  Quality » Calibrations  ·  Admin →
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    Monica White supported this idea  ·