Settings and activity
9 results found
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1 vote
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1 vote
Thank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly
An error occurred while saving the comment Monica White commented
To add on top of scheduling events, there should be shortcuts for every page/interface.
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1 vote
Monica White shared this idea ·
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1 vote
Monica White shared this idea ·
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1 vote
An error occurred while saving the comment Monica White commented
To add on, would want to see rostered (schedule) against the actual, meaning the variance between them by value as well as percentage.
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2 votes
Monica White shared this idea ·
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3 votes
An error occurred while saving the comment Monica White commented
Should be able to target this in Playvox QM and coach agents on it.
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2 votes
Monica White shared this idea ·
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6 votes
Monica White supported this idea ·
This is a significant issue when we have multiple people with the same name. Preferably as an email address rather than another numeric ID that needs to be cross-referenced elsewhere.