Settings and activity
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3 votes
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saqib rafi
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The ability to update a Super Admin role directly within the platform without needing to raise a support ticket. This enhancement would allow for quicker and more efficient management of Super Admin roles.
To ensure security, a check should be implemented to confirm that there is at least one active Super Admin before allowing any changes. This is particularly important when the site owner, who might also be a Super Admin, needs their role updated. By enabling this feature, it would streamline the process and reduce reliance on support for role management.
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2 votessaqib rafi
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1 votesaqib rafi
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2 votes
Hi there!
Thank you for sharing your idea with us!
We will thoroughly evaluate it, and if it gains traction, it could greatly impact our roadmap.
We appreciate your contribution to our community.
Karina from Product
saqib rafi
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5 votes
Hi there!
Thank you for sharing your valuable ideas with us!
We appreciate your input and believe that every idea contributes to making Playvox even better.
We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.
Thanks for being a valuable part of our community.
Karina from Product
saqib rafi
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10 votes
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11 votes
Hi there!
Thank you for sharing your ideas with us!
Your idea will be carefully evaluated. If it gains traction, it could significantly influence our development roadmap.
Thanks for being a valuable part of our community.
Karina from Product
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16 votes
An error occurred while saving the comment saqib rafi
commented
This is absolutely critical for the process. We understand these are treated as calibrations but the analyst should have option to raise a dispute. Let us differentiate the normal calibrations and this as separate processes.
When you set up your Evaluate the Analyst Workload (Reviews workload) to select, say, 20% of evaluated interactions, it's going to be randomized. For example, if Analyst A evaluates 10 cases and Analyst B evaluates 20 cases, the review process involves selecting 6 cases at random from the total 30 cases.
We would like to have a percentage per analyst, indicating it is proportionally divided among individual analysts based on their caseloads. From the above example, Playvox should calculate and fetch 2 cases from Analyst A and 4 cases from Analyst B to make it fair and square distribution.