Settings and activity

17 results found

1. Enhance Workload Reporting

   5 votes

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian shared this idea  ·  Oct 31, 2023

2. View My Workload - URL Needs to Point to actual Workload

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   3 votes

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   Started  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

3. Ability to Adjust Dispute Notifications

   8 votes

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   Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

4. Evaluation Preview

   8 votes

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

5. Blind Audits

   8 votes

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

6. Use different term than "Rejected"

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   Acknowleged  ·  3 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

7. Evaluations increase or decrease based on QA score

   10 votes

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   Prioritized  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

8. Level 2 Dispute

   12 votes

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   Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

9. Dispute add time frame for arbitrator to review

   14 votes

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   Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

10. Reporting trends

    18 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

11. Workload connected to multiple filters

    27 votes

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    Started  ·  2 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

12. Add leniency rules to Punctuality

    4 votes

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    Planned  ·  1 comment  ·  Workforce Management » Metrics  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

13. Completion Thresholds for Workload Report

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    4 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

14. Automation of the export metrics

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

15. When searching an interaction manually, seeing if it has been skipped in a workload

    4 votes

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    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

16. Workload Report Custom Filter

    4 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

17. Marking an agent as out of office/sick/vacation

    6 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023