Settings and activity

15 results found

1. Enhance Workload Reporting

   5 votes

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian shared this idea  ·  Oct 31, 2023

2. Ability to Adjust Dispute Notifications

   8 votes

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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

3. Evaluation Preview

   8 votes

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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

4. Blind Audits

   8 votes

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

5. Use different term than "Rejected"

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   Acknowleged  ·  3 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

6. Evaluations increase or decrease based on QA score

   10 votes

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

7. Level 2 Dispute

   12 votes

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   Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

8. Dispute add time frame for arbitrator to review

   14 votes

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   Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

9. Reporting trends

   18 votes

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   Planned  ·  2 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

10. Add leniency rules to Punctuality

    5 votes

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    Planned  ·  1 comment  ·  Workforce Management » Metrics  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

11. Completion Thresholds for Workload Report

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    4 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

12. Automation of the export metrics

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

13. When searching an interaction manually, seeing if it has been skipped in a workload

    4 votes

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    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

14. Workload Report Custom Filter

    4 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023

15. Marking an agent as out of office/sick/vacation

    6 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Michael Tchouboukjian supported this idea  ·  Oct 31, 2023