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5 results found

  1. Five9 Call Link with Metadata & Interaction ID

    1 vote

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    0 comments  ·  Quality » Other  ·  Admin →
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    Planned  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Great news! 🎉 Your idea is moving forward!🎉

    Your idea is now officially part of our roadmap. We're excited to bring your vision to life and appreciate your valuable contribution.

    Stay tuned for updates as we work to make it a reality!😊

    Karina from Product

  2. A report to list all agents that have NOT be evaluated within a given time frame

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Civvy Ornellas supported this idea  · 

  3. Reporting trends

    17 votes

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    Acknowleged  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Civvy Ornellas supported this idea  · 
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    Civvy Ornellas commented  · 

    The ability to filter a report to show trend in performance for a given set of X criteria over time.

    For example if I have 3 managers, 2 teams, and 3 tiers I want to be able to look at a report and a graph of all agents reporting to Manager 1, on Team 2, on Tier 1 and see how each of those agents has scored in QA this quarter to tell if that team/tier/manager cohort is overall improving or not.

    Reports are too specific; need a higher-level or overarching view of a group of agents based on a chosen variety of filters.

  4. Ability to set a fixed number in a workload to analyst's distribution.

    13 votes

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    Under Review  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Civvy Ornellas supported this idea  · 

  5. OAuth

    1 vote

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    0 comments  ·  Integrations » Existing  ·  Admin →
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    Civvy Ornellas shared this idea  ·