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Settings and activity

5 results found

  1. Five9 Call Link with Metadata & Interaction ID

    1 vote

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    0 comments  ·  Quality » Other  ·  Admin →
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    Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Exciting News: Your Idea in Action!

    Your fantastic idea to enhance our workload feature is now being put into action. Your input is shaping our product, and we can't wait for you to experience the enhancements firsthand! 🚀

    Karina from Product

  2. A report to list all agents that have NOT be evaluated within a given time frame

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Civvy Ornellas supported this idea  · 

  3. Reporting trends

    18 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Civvy Ornellas supported this idea  · 
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    Civvy Ornellas commented  · 

    The ability to filter a report to show trend in performance for a given set of X criteria over time.

    For example if I have 3 managers, 2 teams, and 3 tiers I want to be able to look at a report and a graph of all agents reporting to Manager 1, on Team 2, on Tier 1 and see how each of those agents has scored in QA this quarter to tell if that team/tier/manager cohort is overall improving or not.

    Reports are too specific; need a higher-level or overarching view of a group of agents based on a chosen variety of filters.

  4. Ability to set a fixed number in a workload to analyst's distribution.

    13 votes

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    Under Review  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Civvy Ornellas supported this idea  · 

  5. OAuth

    1 vote

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    0 comments  ·  Integrations » Existing  ·  Admin →
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    Civvy Ornellas shared this idea  ·