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4 results found

  1. A report to list all agents that have NOT be evaluated within a given time frame

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Civvy Ornellas supported this idea  · 

  2. Reporting trends

    18 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Civvy Ornellas supported this idea  · 
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    Civvy Ornellas commented  · 

    The ability to filter a report to show trend in performance for a given set of X criteria over time.

    For example if I have 3 managers, 2 teams, and 3 tiers I want to be able to look at a report and a graph of all agents reporting to Manager 1, on Team 2, on Tier 1 and see how each of those agents has scored in QA this quarter to tell if that team/tier/manager cohort is overall improving or not.

    Reports are too specific; need a higher-level or overarching view of a group of agents based on a chosen variety of filters.

  3. Ability to set a fixed number in a workload to analyst's distribution.

    13 votes

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    Started  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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  4. OAuth

    1 vote

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    0 comments  ·  Integrations » Existing  ·  Admin →
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    Civvy Ornellas shared this idea  ·