Settings and activity

18 results found

1. Tags Field Should be Changed to Boxes Design

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   4 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   Thank you for taking the time to bring this feature request to Playvox.

   A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

   Regards,

   The Playvox Team

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   Michelle Wasylenko commented  ·  Apr 18, 2024  ·  Edit…  ·  Delete…

   additionally, this would allow for enhanced structure without building more teams (supervisor, location, status, etc)

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   Michelle Wasylenko commented  ·  Apr 18, 2024  ·  Edit…  ·  Delete…

   This enhancement would allow us to reduce time spent on pulling a variety of filters and having to manually marry the data.

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2. bulk remove tasks

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   0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Acknowleged  ·  Anonymous responded

   Thank you for taking the time to bring this feature request to Playvox.

   
   

   A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    

   Regards, 

   The Playvox Team

   Michelle Wasylenko shared this idea  ·  Mar 15, 2024

3. unpublish roster

   4 votes

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   0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Acknowleged  ·  Anonymous responded

   Thank you for taking the time to bring this feature request to Playvox.

   
   

   A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    

   Regards, 

   The Playvox Team

   Michelle Wasylenko shared this idea  ·  Mar 15, 2024

4. Reinstate shift after leave is removed from roster

   21 votes

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   Planned  ·  0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Michelle Wasylenko supported this idea  ·  Mar 15, 2024

5. roster lock feature

   2 votes

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   0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Acknowleged  ·  Anonymous responded

   Thank you for raising this concept to the WFM team.

   The Product Owner will review and update accordingly

   Michelle Wasylenko supported this idea  ·  Mar 15, 2024

6. Workday Integration - ability to feed leave from Workday into Playvox

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   Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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   Michelle Wasylenko supported this idea  ·  Mar 15, 2024

7. two way google calendar integration

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   Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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   Michelle Wasylenko supported this idea  ·  Mar 15, 2024

8. Comparison window to allow more than two dates/range comparisons

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   Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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   Michelle Wasylenko shared this idea  ·  Mar 15, 2024

9. Being able to use scenarios while looking at Analysis and Realtime reporting

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   Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Michelle Wasylenko supported this idea  ·  Mar 15, 2024

10. Grey out days with no availability or intervals of day with no availability

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    0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.

    
    

    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

    Michelle Wasylenko shared this idea  ·  Mar 15, 2024

11. Group/Teams Shift Swap Rule Allow Ability to Give Up Shift (Offer Not Required)

    5 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Michelle Wasylenko supported this idea  ·  Mar 15, 2024

12. Slack Notifications for Agents out of adherence

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    Acknowleged  ·  1 comment  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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    Michelle Wasylenko supported this idea  ·  Mar 15, 2024
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    Michelle Wasylenko commented  ·  Mar 15, 2024  ·  Edit…  ·  Delete…

    enable slack notifications to let agents know that they are out of adherence

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13. Add custom fields to user profiles

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    Acknowleged  ·  0 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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    Michelle Wasylenko supported this idea  ·  Mar 15, 2024

14. Ability to enter a shrinkage overlay in roster set up

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    0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.

    
    

    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

    Michelle Wasylenko shared this idea  ·  Mar 15, 2024

15. Reporting - Export to .csv File Time Converts to Seconds Only

    5 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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    Michelle Wasylenko supported this idea  ·  Mar 15, 2024

16. WFM Mobile App - For Leave and Schedule Requests

    11 votes

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    2 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    
    

    Michelle Wasylenko supported this idea  ·  Mar 15, 2024

17. Roster Publication - Lock feature

    6 votes

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    0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox. 

    
    

    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses. 

    
    

    Regards, 

    The Playvox Team

    Michelle Wasylenko supported this idea  ·  Mar 15, 2024

18. Bulk edit of Exception to Adherence

    8 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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    Michelle Wasylenko supported this idea  ·  Mar 15, 2024