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  1. Schedule Request

    3 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Jason commented  · 

    This would be a huge help! Currently managers have to spend time adjusting schedules and adding tasks/events to individual rosters. It would be super helpful if the agent's could submit roster adjustments themselves and the managers would just need to either approve or deny.

    I imagine it would work exactly like how an associate can submit time off, just with different task types other than just PTO.

    Jason supported this idea  · 

  2. Ability for Agents to request a VTO (Voluntary Time Off)

    9 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Jason supported this idea  · 

  3. Enable shift swap for a task

    12 votes

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    Prioritized  ·  2 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Jason supported this idea  ·