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35 results found

  1. Allow Capacity Planner to Calculate Coverage Based Upon 1/2 Hour Schedule Intervals

    1 vote

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    0 comments  ·  Workforce Management » Planner  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hi Kevin,

    Thanks for taking the time to share this feedback. While we can't guarantee immediate implementation, we will certainly consider your feedback as we continue working on future updates.

    Thanks again for being an active part of our community. Your insights are invaluable to us!

    Kind regards,

    Fab

    Kevin McGrath shared this idea  · 

  2. Capacity Planner - Ability to create a plan for more than 1 year

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Planner  ·  Admin →
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    Kevin McGrath supported this idea  · 

  3. Could we have the ability to track attrition within the business both on active rosters and from a staff turnover perspective

    3 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Kevin McGrath supported this idea  · 

  4. Events: Preview Events When Generating Within Manage Roster

    3 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Kevin McGrath supported this idea  · 

  5. Manage Leave - Ability to change date on approved leave requests

    7 votes

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    1 comment  ·  Workforce Management » Leave Management  ·  Admin →
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    Kevin McGrath supported this idea  · 

  6. Tabular Work Summary

    2 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Kevin McGrath supported this idea  · 

  7. Opt in Hours Available Timeslot

    3 votes

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    1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Prioritized  ·  Anonymous responded

    This item is being prioritised for development.


    We are beginning planning and will provide further updates as we understand when this item can be actioned. 

    Kevin McGrath supported this idea  · 

  8. Forecasts: Update chat / voice forecasts to exclude historical data outside of current operational hours

    3 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Kevin McGrath supported this idea  · 

  9. Move the special days library to Forecasting Configuration

    4 votes

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    0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Kevin McGrath supported this idea  · 

  10. Expose Recent Volume Trends in Forecast Configuration

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Kevin McGrath supported this idea  · 

  11. Ability to add a minimum FTE requirement & Shrinkage for a workstream as a scenario

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Kevin McGrath supported this idea  · 

  12. Ability to Report Actual Required (in contrast to Forecast Required) FTEs/Hours

    1 vote

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    0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Kevin McGrath shared this idea  · 

  13. Show details about scheduled updates in user profile

    2 votes

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    0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Kevin McGrath supported this idea  · 

  14. Capacity Planner Staffing Predictor

    2 votes

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    0 comments  ·  Workforce Management » Planner  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello


    Thanks for submitting the feature suggestion! It’s a great idea. We’ll keep it in mind as we plan upcoming updates, and I'll keep you posted on any developments.

    Appreciate your input!


    Kind regards,

    Fab

    Kevin McGrath supported this idea  · 

  15. When Exporting data, report percentage metrics as decimals

    1 vote

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    0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Kevin McGrath shared this idea  · 

  16. Ability for Agents to request a VTO (Voluntary Time Off)

    10 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Kevin McGrath supported this idea  · 

  17. Work Summary - Ability to add/edit rostered tasks from this screen

    14 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Real Time  ·  Admin →
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    Kevin McGrath supported this idea  · 

  18. Ability for administrator to log in as / impersonate an agent

    19 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Kevin McGrath supported this idea  · 

  19. Add an Undo button to the manage roster page

    19 votes

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    Planned  ·  1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Kevin McGrath supported this idea  · 

  20. Capacity Planner - Ability to export all monthly details data at once

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Planner  ·  Admin →
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    Kevin McGrath supported this idea  · 
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