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Settings and activity

14 results found

  1. Enable shift swap for a task

    15 votes

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    Under Review  ·  4 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Brendan Stahl supported this idea  · 

  2. Approved shift swap details

    6 votes

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    Started  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Brendan Stahl supported this idea  · 

  3. Shift Swap Agent Offer Visibility

    4 votes

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    1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox. 


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. 

    Updates will be provided as the feature progresses. 


    Regards, 

    The Playvox Team

    Brendan Stahl supported this idea  · 

  4. Add Email Avg. Touch Time to the Group Metric Config.

    2 votes

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    0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Brendan Stahl supported this idea  · 

  5. Show details about scheduled updates in user profile

    3 votes

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    0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Brendan Stahl supported this idea  · 

  6. WFM Mobile App - For Leave and Schedule Requests

    12 votes

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    2 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Brendan Stahl supported this idea  · 

  7. holiday calendar - annual updates

    5 votes

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    1 comment  ·  Workforce Management » System Configuration  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hi Heather,


    Thank you for submitting this request! We appreciate your feedback and will carefully review it as we plan future updates. Your input helps us improve and shape the product to better meet your needs. Keep the great suggestions coming!


    Kind regards,

    Fab

    Brendan Stahl supported this idea  · 

  8. Glady Declined and Missed Call Metrics

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Brendan Stahl supported this idea  · 

  9. Edit leave request already approved

    14 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello,

    Thank you for sharing your idea to Edit approved leave requests on UserVoice! We truly value your input, and our team will review it as we plan future updates. While we can’t immediately implement every suggestion, your feedback helps us shape the product.

    In the meantime, feel free to keep voting on other ideas you’d like to see implemented. Your voice matters!

    Thanks for being part of our community!


    Kind regards,

    Fab Eisenmann

    Brendan Stahl supported this idea  · 

  10. keyboard shortcuts

    2 votes

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    1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team. 

    The Product Owner will review and update accordingly

    Brendan Stahl supported this idea  · 

  11. Adherence Equivalent for no activity

    2 votes

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    0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Brendan Stahl shared this idea  · 

  12. Bulk edit of Exception to Adherence

    11 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Real Time  ·  Admin →
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    Brendan Stahl supported this idea  · 

  13. Remove Leave from Who's Away at Leave Event End

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Dashboard  ·  Admin →
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    Brendan Stahl shared this idea  · 

  14. Leader Dashboard - Ability to select certain time off types to view who is away

    3 votes

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    0 comments  ·  Workforce Management » Dashboard  ·  Admin →
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    Brendan Stahl supported this idea  ·