Skip to content
← Welcome to the Playvox Idea Portal

Settings and activity

60 results found

  1. Re-trigger max leave future days notice once within threshold

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello,


    Thank you for taking the time to submit your request on UserVoice! We truly appreciate your feedback and the ideas you've shared with us. Your input is a valuable part of our process as we work to improve our product.

    We're reviewing all suggestions carefully, and while we can't promise immediate changes, please know that your voice is being heard. We'll keep you updated on any progress or future updates related to your request.

    Thanks again for helping us make Playvox by Nice even better!


    Kind regards,

    Fab

    Rachel Stetson supported this idea  · 

  2. 1/2 Day PTO Requests

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello,


    Thank you for your suggestion regarding the ability to indicate 1st or 2nd half PTO requests! We appreciate you sharing this idea with us. It's great to hear how our features can be improved to better meet your needs. We’re always looking for ways to enhance our WFM product, and your feedback is incredibly valuable to us.


    Kind regards,

    Fab

    Rachel Stetson supported this idea  · 

  3. Create System Event Log Capturing all system updates

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Started  ·  3 comments  ·  Workforce Management » System Configuration  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Rachel Stetson commented  · 

    No easy option to find out who made changes rosters, users, etc. This creates a lack of accountability and no way to correct behaviors that could cause issues.

    Rachel Stetson supported this idea  · 

  4. Add an Undo button to the manage roster page

    22 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Planned  ·  2 comments  ·  Workforce Management » Scheduling  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Rachel Stetson commented  · 

    Manual schedule adjustments are prone to human error. An "undo" function provides a huge safety net.

    Rachel Stetson supported this idea  · 

  5. Duration based adherence for tasks

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 

  6. Manage Roster - Bulk Edit Shifts

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

    Rachel Stetson supported this idea  · 

  7. Ability for agent to cancel an approved leave

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Workforce Management » Leave Management  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 

  8. Ability to refuse a Shift Swap Request

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

    Rachel Stetson supported this idea  · 

  9. Ability in the Manage Roster to do a find and replace all of a task for an entire day.

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 

  10. Capacity Planner Staffing Predictor

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Workforce Management » Planner  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello


    Thanks for submitting the feature suggestion! It’s a great idea. We’ll keep it in mind as we plan upcoming updates, and I'll keep you posted on any developments.

    Appreciate your input!


    Kind regards,

    Fab

    Rachel Stetson supported this idea  · 

  11. Events: Preview Events When Generating Within Manage Roster

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Prioritized  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 

  12. Daily Forecast Volume vs Actual Volume Comparison Report

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 

  13. Include page preferences in saved Views for all reports in Playvox WFM

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Workforce Management » Others  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 

  14. Events: Improve Management and Filtering of Events

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 

  15. Historical Pattern Summary - Ability to select day of week when looking at multiple weeks

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Workforce Management » Forecasting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 

  16. Slack Notifications for Agents out of adherence

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Workforce Management » Connectors  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 

  17. Analysis - Creation of Payroll Detail Report by Agent

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 

  18. Roster Configuration: Ability to view an audit of changes made

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 

  19. Add leniency rules to Punctuality

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Planned  ·  1 comment  ·  Workforce Management » Metrics  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 

  20. Reporting - Export to .csv File Time Converts to Seconds Only

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Rachel Stetson supported this idea  · 
← Previous 1 3