Settings and activity

58 results found

1. Create System Event Log Capturing all system updates

   7 votes

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   Started  ·  3 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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   Rachel Stetson commented  ·  Mar 14, 2025  ·  Edit…  ·  Delete…

   No easy option to find out who made changes rosters, users, etc. This creates a lack of accountability and no way to correct behaviors that could cause issues.

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   Rachel Stetson supported this idea  ·  Mar 11, 2025

2. Add an Undo button to the manage roster page

   22 votes

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   Planned  ·  2 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Rachel Stetson commented  ·  Mar 12, 2025  ·  Edit…  ·  Delete…

   Manual schedule adjustments are prone to human error. An "undo" function provides a huge safety net.

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   Rachel Stetson supported this idea  ·  Feb 14, 2025

3. Duration based adherence for tasks

   3 votes

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   Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Rachel Stetson supported this idea  ·  Mar 11, 2025

4. Manage Roster - Bulk Edit Shifts

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   0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Acknowleged  ·  Anonymous responded

   Thank you for taking the time to bring this feature request to Playvox.

   
   

   A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    

   Regards, 

   The Playvox Team

   Rachel Stetson supported this idea  ·  Mar 11, 2025

5. Ability for agent to cancel an approved leave

   3 votes

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   2 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminTristan (Product Manager - Workactivity & Connectors, Playvox) responded

   We need to conduct more research in this area as there are mixed views from customers. Some believe that allowing agents to cancel leave is beneficial, while others are against it due to company leave policies and its impact on business operations.

   Rachel Stetson supported this idea  ·  Mar 11, 2025

6. Ability to refuse a Shift Swap Request

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   3 votes

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   0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Acknowleged  ·  Anonymous responded

   Thank you for taking the time to bring this feature request to Playvox.

   
   

   A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    

   Regards, 

   The Playvox Team

   Rachel Stetson supported this idea  ·  Mar 11, 2025

7. Ability in the Manage Roster to do a find and replace all of a task for an entire day.

   4 votes

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   Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Rachel Stetson supported this idea  ·  Mar 11, 2025

8. Capacity Planner Staffing Predictor

   3 votes

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   0 comments  ·  Workforce Management » Planner  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

   Hello

   
   

   Thanks for submitting the feature suggestion! It’s a great idea. We’ll keep it in mind as we plan upcoming updates, and I'll keep you posted on any developments.

   Appreciate your input!

   
   

   Kind regards,

   Fab

   Rachel Stetson supported this idea  ·  Mar 11, 2025

9. Events: Preview Events When Generating Within Manage Roster

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   Prioritized  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Rachel Stetson supported this idea  ·  Mar 11, 2025

10. Daily Forecast Volume vs Actual Volume Comparison Report

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Mar 11, 2025

11. Include page preferences in saved Views for all reports in Playvox WFM

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    Planned  ·  0 comments  ·  Workforce Management » Others  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Mar 11, 2025

12. Events: Improve Management and Filtering of Events

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    Under Review  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Mar 11, 2025

13. Historical Pattern Summary - Ability to select day of week when looking at multiple weeks

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    0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    
    

    Rachel Stetson supported this idea  ·  Mar 11, 2025

14. Slack Notifications for Agents out of adherence

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    Acknowleged  ·  1 comment  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Mar 11, 2025

15. Analysis - Creation of Payroll Detail Report by Agent

    5 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Mar 11, 2025

16. Roster Configuration: Ability to view an audit of changes made

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    Planned  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Mar 11, 2025

17. Add leniency rules to Punctuality

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    Planned  ·  1 comment  ·  Workforce Management » Metrics  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Mar 11, 2025

18. Reporting - Export to .csv File Time Converts to Seconds Only

    6 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Mar 11, 2025

19. Leave Request | Change the Leave Type When in Submitted or Approved Status

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    1 comment  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTristan (Product Manager - Workactivity & Connectors, Playvox) responded

    Requires more general discovery around "Modifying approved leave"

    Rachel Stetson supported this idea  ·  Mar 11, 2025

20. Slack reminders for agents to notify them 5 minutes before a task change

    7 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Mar 11, 2025