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  1. Intraday Template Second Workload Column Should Be AFSHT  ·  Acknowleged

  2. Second Evaluator Scorecards  ·  Completed

  3. Add agent emails to reports  ·  Acknowleged

  4. Schedule Update Enhancement  ·  Acknowleged

  5. Reporting: Additional report in Analysis for LogIn/LogOut  ·  Acknowleged

  6. Workload Team Alignment and Current Week ONLY Contact option  ·  Acknowleged

  7. Add Total Interactions and Interaction Rate as a User Performance metric  ·  Acknowleged

  8. Option to select custom date timestamp formats when exporting reports  ·  Acknowleged

  9. Ability to see and review and even correct if possible historical data and fixed forecast data that has been imported  ·  Acknowleged

  10. A Place to Note System Outages  ·  Acknowleged

  11. Scheduled user profile changes should be effective on the date entered, not at the start of the roster  ·  Acknowleged

  12. Tiering/Hierarchy of tasks  ·  Acknowleged

  13. Search Interactions View in Seconds  ·  Acknowleged

  14. Make it so that surveys expire  ·  Acknowleged

  15. Scheduled Scorecards Publishing  ·  Acknowleged

  16. Add a 'No Grouping' settings option to the Workstream Analysis  ·  Under Review

  17. Holistic Task Settings View  ·  Acknowleged

  18. Open single user workactivity summary when clicking on an agent in performance dashboard  ·  Acknowleged

  19. Changes to schedule analysis report  ·  Acknowleged

  20. Average handle time and ASA  ·  Acknowleged

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