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  1. Track Deleted Audits

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Admin →
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    Ian Evans commented  · 

    Tracking a list of evaluations that have been deleted via a report or export would be helpful.

  2. 100% Evaluation

    2 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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    Ian Evans commented  · 

    If the Analyst makes a mistake in grading a session, and gives the agent a 100%, it would be nice if the dispute process could also be used to make an update. Having to delete an evaluation, and re-create it correctly, is not ideal. Used for tracking a leniency metric on quality assurance.