154 search results
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Evaluate the Analyst: Ability to export Review's data using APIs · Deferred
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Bulk User Imports - Scheduling User Profile Changes · Under Review
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Unify format of value field in answers' feedback in evaluations · Acknowleged
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Forecasts: Update chat / voice forecasts to exclude historical data outside of current operational hours · Prioritized
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Collapse rows in Work Summary · Acknowleged
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Calibrations export data to include analyst's email · Completed
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Linking new shift IDs to agents after published roster - no adherence/occupancy · Under Review
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Shortcuts · Acknowleged
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Interaction ID - Show Interaction ID as fetched from the integration (allow more than numbers and letters in the ID name) · Acknowleged
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Reporting Across Multiple Time Zones · Acknowleged
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Integration with Servicenow · Acknowleged
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LivePerson Connector · Acknowleged
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Chrome Extension - Logout button disabled · Acknowleged
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Backdating Improvement · Under Review
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Enable more filter options for leave pages · Under Review
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include the parameters for start time and end time from the api call in the following endpoints · Acknowleged
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Order of Operation in Coaching 2.0
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Change to Schedule Summary Reporting · Acknowleged
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Customizeable Thresholds for Metrics
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All tries score is blended in reports, while export has only the last try · Acknowleged