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Settings and activity

5 results found

  1. Changing the user/agent selected even after evaluation is saved/sent

    5 votes

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    Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Admin →
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    Alice Taylor commented  · 

    Changing the user/agent selected even after evaluation is saved/sent.
    We should be able to change the user/agent selected even after evaluation is saved/sent. We can currently change the date, time, link to the interaction, etc. BUT we still cannot change the selected user name for which we're making the evaluation. Please, make this field editable, so that we can correct and amend scorecards efficiently. Thanks.

    Alice Taylor supported this idea  · 

  2. Send notifications to an agents TL when a coaching session is submitted for them.

    5 votes

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    Acknowleged  ·  1 comment  ·  Coaching » Settings  ·  Admin →
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    Alice Taylor supported this idea  · 

  3. Quality reports add custom fields as filters

    22 votes

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    4 comments  ·  Quality » Reports  ·  Admin →
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    Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    🚀Exciting News: Your input is shaping our product!

    Coming soon, the Section and Question reports will allow you to filter and analyze data using:

    • Scorecard header custom fields
    • Section custom fields
    • User custom fields

    We can't wait for you to experience this enhancement firsthand!

  4. Reports flexibility and schedule export

    14 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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  5. Pull reports on evaluation time, average time, time per analyst.

    10 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Alice Taylor supported this idea  ·