Settings and activity

7 results found

1. Save Filters on Leave Request Search

   8 votes

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   0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Planned  ·  AdminTristan (Product Manager - Workactivity & Connectors, Playvox) responded

   We will look to finalise a gap in logic in the next few months.

   AdminAlice Taylor (Admin, Playvox) supported this idea  ·  October 19, 2023

2. Changing the user/agent selected even after evaluation is saved/sent

   5 votes

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   Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   AdminAlice Taylor (Admin, Playvox) commented  ·  June 26, 2023  ·  Edit…  ·  Delete…

   Changing the user/agent selected even after evaluation is saved/sent.
   We should be able to change the user/agent selected even after evaluation is saved/sent. We can currently change the date, time, link to the interaction, etc. BUT we still cannot change the selected user name for which we're making the evaluation. Please, make this field editable, so that we can correct and amend scorecards efficiently. Thanks.

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   AdminAlice Taylor (Admin, Playvox) supported this idea  ·  June 26, 2023

3. Send notifications to an agents TL when a coaching session is submitted for them.

   3 votes

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   Acknowleged  ·  1 comment  ·  Coaching » Other  ·  Delete…  ·  Admin →
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   AdminAlice Taylor (Admin, Playvox) supported this idea  ·  March 06, 2023

4. Improve the sign container of evaluations

   12 votes

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   Acknowleged  ·  6 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   AdminAlice Taylor (Admin, Playvox) commented  ·  June 15, 2022  ·  Edit…  ·  Delete…

   Making it clearer between signing the evaluation and disputing would be helpful with this too

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   AdminAlice Taylor (Admin, Playvox) supported this idea  ·  June 15, 2022

5. Quality reports add custom fields as filters

   21 votes

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   Planned  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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6. Reports flexibility and schedule export

   14 votes

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   Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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7. Pull reports on evaluation time, average time, time per analyst.

   10 votes

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   Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   AdminAlice Taylor (Admin, Playvox) supported this idea  ·  April 20, 2022