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Settings and activity

6 results found

  1. Save Filters on Leave Request Search

    11 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Alice Taylor supported this idea  · 

  2. Changing the user/agent selected even after evaluation is saved/sent

    5 votes

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    Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Admin →
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    Alice Taylor commented  · 

    Changing the user/agent selected even after evaluation is saved/sent.
    We should be able to change the user/agent selected even after evaluation is saved/sent. We can currently change the date, time, link to the interaction, etc. BUT we still cannot change the selected user name for which we're making the evaluation. Please, make this field editable, so that we can correct and amend scorecards efficiently. Thanks.

    Alice Taylor supported this idea  · 

  3. Send notifications to an agents TL when a coaching session is submitted for them.

    5 votes

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    Acknowleged  ·  1 comment  ·  Coaching » Settings  ·  Admin →
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    Alice Taylor supported this idea  · 

  4. Quality reports add custom fields as filters

    21 votes

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    Planned  ·  3 comments  ·  Quality » Reports  ·  Admin →
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  5. Reports flexibility and schedule export

    14 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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  6. Pull reports on evaluation time, average time, time per analyst.

    10 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Alice Taylor supported this idea  ·