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Settings and activity

49 results found

  1. Scorecard dynamic questions

    14 votes

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    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  2. Add the ability to approve or remove the ability to skip interactions in WL

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  3. Pull reports on evaluation time, average time, time per analyst.

    10 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  4. Show Evaluation info inside Dispute

    12 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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  5. Mandatory Dispute Categories

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  6. Workload connected to multiple filters

    28 votes

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    Started  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  7. New type of sampling -> Percentage or exact number of evaluation by team

    6 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  8. Track evaluated and skipped agents

    14 votes

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    Acknowleged  ·  2 comments  ·  Quality » Other  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  9. Reporting trends

    18 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 
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