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  1. Ability to set 'interaction creation date' and 'interaction resolution date' as standard fields in evaluation

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Abdulraheem Mohammed commented  · 

    Currently, all time filters are based on the evaluation date rather than the interaction date, which compromises the accuracy of generated reports. For instance, if evaluations for the first week are completed but additional samples are evaluated in the second week, the quality score of the first week is inaccurately affected.

    Abdulraheem Mohammed supported this idea  · 

  2. Have the ability to recover deleted evaluations or Archive

    1 vote

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    0 comments  ·  Quality » Evaluations  ·  Admin →
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    Abdulraheem Mohammed shared this idea  ·