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Settings and activity

3 results found

  1. Slack reminders for agents to notify them 5 minutes before a task change

    8 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Candice LeBlanc supported this idea  · 

  2. Allow Roster to display in local time zone

    6 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Candice LeBlanc supported this idea  · 

  3. Slack Notifications for Agents out of adherence

    5 votes

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    Acknowleged  ·  2 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Candice LeBlanc commented  · 

    Agree with Michelle - it would be very beneficial for contact center agents to receive notifications when out of adherence directly in Slack

    Candice LeBlanc supported this idea  ·