Settings and activity

45 results found

1. Track Deleted Audits

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   Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Mercedes Bickerstaff supported this idea  ·  Jun 14, 2022

2. Updating the "created by" assignment or edit access for current workloads for other admins to be able to edit

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   Mercedes Bickerstaff shared this idea  ·  Jun 14, 2022

3. Large Team Workload Automations

   6 votes

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   Mercedes Bickerstaff supported this idea  ·  Jun 14, 2022

4. See the drafted version of the evaluation they started earlier on the actual workload

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   Mercedes Bickerstaff supported this idea  ·  Jun 14, 2022

5. evaluate the analyst workload reassignment

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   6 votes

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   Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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   Mercedes Bickerstaff shared this idea  ·  Jun 14, 2022

6. Evaluation Preview

   8 votes

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Mercedes Bickerstaff supported this idea  ·  Jun 14, 2022

7. Populate links within email/customer interaction when reviewing evaluations

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   6 votes

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   Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Mercedes Bickerstaff shared this idea  ·  Jun 14, 2022

8. Do not load any filters after opening "Interactions" tab

   2 votes

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   Mercedes Bickerstaff supported this idea  ·  Jun 14, 2022

9. Draft announcements + ability to target/schedule send out dates in advance

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   Acknowleged  ·  0 comments  ·  Community » Settings  ·  Delete…  ·  Admin →
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   Mercedes Bickerstaff shared this idea  ·  Jun 14, 2022

10. Disputes report

    10 votes

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    Mercedes Bickerstaff supported this idea  ·  Jun 2, 2022

11. Option of replacing completed evaluations with Expert feedback/score after calibrations

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    Mercedes Bickerstaff shared this idea  ·  Jun 2, 2022

12. Active Users for Signed Evaluations

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Mercedes Bickerstaff supported this idea  ·  Jun 2, 2022

13. Sending notifications about expiring calibrations via Email

    6 votes

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    Started  ·  0 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Mercedes Bickerstaff supported this idea  ·  Jun 2, 2022

14. expert in a calibration session

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    Mercedes Bickerstaff supported this idea  ·  Jun 2, 2022

15. Question description UI is difficult

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    3 votes

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    Mercedes Bickerstaff supported this idea  ·  Jun 2, 2022

16. Connect Coaching to Disputes

    8 votes

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    Mercedes Bickerstaff supported this idea  ·  Jun 2, 2022

17. Manual agent assignment in workloads

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    Mercedes Bickerstaff supported this idea  ·  Jun 2, 2022

18. Scorecard dynamic questions

    14 votes

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    Mercedes Bickerstaff supported this idea  ·  Jun 2, 2022

19. Add the ability to approve or remove the ability to skip interactions in WL

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Mercedes Bickerstaff supported this idea  ·  Jun 2, 2022

20. Pull reports on evaluation time, average time, time per analyst.

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    Mercedes Bickerstaff supported this idea  ·  Jun 2, 2022