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  1. evaluate the analyst workload reassignment

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Calibrations  ·  Admin →
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    Jesse commented  · 

    With the "review the agent" workloads, you are able to reassign the current assignment to other analysts for the same week. Unable to do the same with "Review the Analyst" workloads. Would be great to have that same function

    Jesse supported this idea  · 

  2. Ability to edit Participation list for Calibration

    5 votes

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    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Admin →
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    Jesse commented  · 

    This is really important because the point of the participation list is to make things more simple. So if I have to re-add 60 people again just to add 1 more person, it's not very efficient.

    Jesse supported this idea  ·