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7 results found

  1. New Report Tab update missing some of the basics

    8 votes

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    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Admin →
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    Jesse Cornelio commented  · 

    In addition, you are able to really narrow down by attribute in the new reporting, but it would be great if we could export from that filter rather than going to the evaluations tab and exporting that way.

    Jesse Cornelio supported this idea  · 

  2. Users to Notify

    2 votes

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    1 comment  ·  Quality » Evaluations  ·  Admin →
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    Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi there!

    Thank you for sharing your idea with us! 

    We will thoroughly evaluate it, and if it gains traction, it could greatly impact our roadmap.

    We appreciate your contribution to our community.

    Karina from Product

    Jesse Cornelio supported this idea  · 

  3. Skipped Evaluation Reporting and Exporting

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Jesse Cornelio supported this idea  · 

  4. Edit Labeling

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Jesse Cornelio shared this idea  · 

  5. Ability to archive calibration categories

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Admin →
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    Jesse Cornelio shared this idea  · 

  6. evaluate the analyst workload reassignment

    6 votes

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    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Admin →
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    Jesse Cornelio commented  · 

    With the "review the agent" workloads, you are able to reassign the current assignment to other analysts for the same week. Unable to do the same with "Review the Analyst" workloads. Would be great to have that same function

    Jesse Cornelio supported this idea  · 

  7. Ability to edit Participation list for Calibration

    6 votes

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    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Admin →
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    Jesse Cornelio commented  · 

    This is really important because the point of the participation list is to make things more simple. So if I have to re-add 60 people again just to add 1 more person, it's not very efficient.

    Jesse Cornelio supported this idea  ·