Settings and activity

9 results found

1. Option to Skip interaction in Workloads using multiple filters

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   1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for sharing your idea with us! 

   We will thoroughly evaluate it, and if it gains traction, it could greatly impact our roadmap.

   We appreciate your contribution to our community.

   An error occurred while saving the comment
   Izabel Terdjanian commented  ·  Apr 21, 2025  ·  Edit…  ·  Delete…

   This should be a priority, this makes the multifilter feature essentially useless if you cannot rely on accurate filters.

   Save Submitting...

2. Topics - Auto QA

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   0 comments  ·  Quality » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Izabel Terdjanian shared this idea  ·  Apr 14, 2025

3. Auto QA Interaction ID Link

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   0 comments  ·  Quality » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Izabel Terdjanian shared this idea  ·  Apr 11, 2025

4. Reporting trends

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   Planned  ·  2 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Izabel Terdjanian supported this idea  ·  May 15, 2024

5. transcription

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   Acknowleged  ·  0 comments  ·  Quality » Other  ·  Delete…  ·  Admin →
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   Izabel Terdjanian supported this idea  ·  Apr 19, 2024

6. Track evaluated and skipped agents

   14 votes

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   Acknowleged  ·  2 comments  ·  Quality » Other  ·  Delete…  ·  Admin →
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   Izabel Terdjanian supported this idea  ·  Apr 18, 2024

7. Evaluate the Analyst Dispute feature

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   Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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8. View All Quality Evaluation Drafts

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   Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Izabel Terdjanian supported this idea  ·  Apr 1, 2024

9. See the drafted version of the evaluation they started earlier on the actual workload

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Izabel Terdjanian supported this idea  ·  Apr 1, 2024