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  1. Option to select custom date timestamp formats when exporting reports

    2 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Reporting  ·  Admin →
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    James Sprader supported this idea  · 
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    James Sprader commented  · 

    This is something I don't understand wouldn't be pushed. The capability to change the date format is available in any report that Excel normally has. Dates do not sort accurately in PLAVOXs format for US based firms. Please assist with this.

  2. Ability for administrator to log in as / impersonate an agent

    19 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    James Sprader supported this idea  · 

  3. add end dates to roster events

    2 votes

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    0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Under Review  ·  Anonymous responded

    This item is being prioritised for development.


    We are beginning planning and will provide further updates as we understand when this item can be actioned. 

    James Sprader supported this idea  ·