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Improvements to our Quality product

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3 results found

  1. Ability to archive scorecards without impacting Calibrations / ATA

    If we archive scorecards, then Playvox doesn't allow Calibrations / ATA to be completed for evaluations completed using the archived scorecard. This means when we revamp scorecards, QAs will see both old and new scorecards when creating an evaluation. To only show one, we have to create a complete separate team.

    3 votes

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    Prioritized  ·  0 comments  ·  Scorecards  ·  Admin →
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  2. Reviews Scorecards: Add tool tip ("?") functionality

    Tool tip functionality in the Scorecard: this can be set up in other Scorecards, but the tooltip icon (“?”) doesn’t appear in the Review scorecard.

    2 votes

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    Prioritized  ·  1 comment  ·  Scorecards  ·  Admin →
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  3. "Live" workloads, not looking at past interactions

    Currently you need to set up workloads based on past interactions, I can't set up a workload to find one call randomly per agent for calls taken this week unless I re-assign a workload everyday and still the analyst will need to keep note on who've they've evaluated and who they haven't

    4 votes

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    Prioritized  ·  1 comment  ·  Workloads  ·  Admin →
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