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Workforce Management

Workforce Management

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Improvements to our WFM product

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29 results found

  1. Locations feature needs to filter by the new user location as well as the shift level location

    1 vote

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  2. My Team schedule: Being able to filter down to one person if needed just like the Main Roster page.

    1 vote

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  3. Roster Configuration - Adding to the maximum number of fixed policies in a workplan (Max is 10, increase to 25)

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  4. Lock Feature - Manage Roster. Ability to lock a task against the optimise feature so this task is not moved during optimisation

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  5. As a workforce planner I want to be able to perform a 'Dry Run' on a workplan so that I can test changes to roster configuration

    1 vote

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  6. Ability for agents to submit an overtime request when they have worked extra hours on a given day - for payroll purposes. Must be agent led

    1 vote

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  7. When adding a task that will overwrite a break

    add a flag or pop up to alert the editor to that fact so they know they need to replace the break

    1 vote

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  8. SAV(Single Agent View):

    Want to be able to edit at the task level in this page and update all breaks for each day and Save. Currently no save button on this page

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  9. Optimise: Instead of just saying "624" shifts are optimised, it could say "624 shifts, 142 lunches, 47 tasks"

    as its very difficult to see if anything has changed? or highlighting in the roster what has moved?

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