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  1. Include “numerator“ (0-12, 13-24, etc.) in the “agent”, “analyst“, “scorecard“ and “team“ tabs of the Reports option.  ·  Acknowleged

  2. Email alerts on huge data export  ·  Acknowleged

  3. Capacity Planner - Ability to create a plan for more than 1 year  ·  Acknowleged

  4. Export Announcements data  ·  Acknowleged

  5. Target specific conversation types or user queries for QA evaluations  ·  Under Review

  6. Cloning roles between PlayVox instances  ·  Completed

  7. Reports filtered by integrations meta-data  ·  Acknowleged

  8. Calibration comparison granular data  ·  Acknowleged

  9. Dynamic Team Selection/Historic Data Accuracy  ·  Acknowleged

  10. Capacity Planner - Ability to export all monthly details data at once  ·  Acknowleged

  11. Quality reports add custom fields as filters  ·  Planned

  12. Apply Pay Categories to Shift Templates  ·  Acknowleged

  13. Reports flexibility and schedule export  ·  Acknowleged

  14. Separate Evaluate the Analyst data from Calibration data  ·  Acknowleged

  15. Time to Submit a dispute - currently this only restricts when they can START a dispute, and they can in fact submit a dispute at anytime  ·  Completed

  16. Allow data export of time spent per evaluation/review/dispute  ·  Acknowleged

  17. Dashboard with overtall data of agents  ·  Acknowleged

  18. New Custom Field Report  ·  Acknowleged

  19. Advanced Dispute Reporting  ·  Acknowleged

  20. Disputes be dated from the date they were submitted and not the original evaluation date  ·  Acknowleged

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