Time to Submit a dispute - currently this only restricts when they can START a dispute, and they can in fact submit a dispute at anytime
We currently have a 7 day period set for advisors to raise a dispute on an evaluation. We were given the understanding that the facility within Playvox allows us to control the submission of disputes automatically.
However we have since discovered that the restriction only applies to the advisor starting the dispute within the evaluation and not when they submit it.
If started within the 7 days, they can in fact then submit it whenever they wish, meaning we are getting disputes submitted weeks and months after the audit was created.
This seems to make the function redundant as we have to manually check all disputes to ensure they are submitted within 7 days from date of audit, and also makes it confusing for the advisors if it is then rejected, when Playvox allowed them to submit it.
Please can this be reviewed so the function actually controls how long they have to submit a dispute, instead of create it.
Thank you.
Deniece Burton
shared this idea
Hello!
This was part of our August Release. You can check more here: https://updates.playvox.com
Regards,
Ari from Playvox Product