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Settings and activity

5 results found

  1. Filter by Intercom teams / groups

    5 votes

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    Acknowleged  ·  1 comment  ·  Quality » Filters  ·  Admin →
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    Cameron Mackinnon shared this idea  · 

  2. Track evaluated and skipped agents

    14 votes

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    Acknowleged  ·  2 comments  ·  Quality » Other  ·  Admin →
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    Cameron Mackinnon supported this idea  · 

  3. Reports flexibility and schedule export

    14 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Cameron Mackinnon supported this idea  · 

  4. Target specific conversation types or user queries for QA evaluations

    3 votes

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    Acknowleged  ·  2 comments  ·  Quality » Filters  ·  Admin →
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    Cameron Mackinnon shared this idea  · 

  5. Groups from Intercom

    2 votes

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    Acknowleged  ·  1 comment  ·  Integrations » Existing  ·  Admin →
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    Cameron Mackinnon commented  · 

    I want to be able to filter my evaluations based on the Intercom Groups/Teams hierarchy. We have multiple agents from different countries/timezones that we have set up in Intercom and I want to be able to evaluate and filter Conversations in PlayVox using the same hierarchy and Teams set up.