Settings and activity

18 results found

1. Workload progress bar color

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   2 votes

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  May 10, 2022

2. New type of sampling -> Percentage or exact number of evaluation by team

   6 votes

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  May 10, 2022

3. Substitutions for Multiple Analysts

   19 votes

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   Under Review  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  May 10, 2022

4. Improve the sign container of evaluations

   12 votes

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   Acknowleged  ·  6 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko commented  ·  Apr 5, 2022  ·  Edit…  ·  Delete…

   Indeed, I just spent 10 minutes trying to help one of our agents sign an evaluation because they couldn't find the tiny checkmark.
   the button to sign the evaluation needs to 'pop', so you can't miss it. we can even just have 2 buttons side by side: 'sign' and 'dispute', and ofc we can keep the checkmark before making the 'sign' button active, but it needs to be immediately visible when the agent has finished reviewing their evaluation

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

5. Option for the scorecard sections to be collapsed when opened for evaluation

   2 votes

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

6. Add comments on Export evaluations file

   5 votes

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

7. Evaluation Preview

   8 votes

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

8. Feedback summary to be at the top of the evaluation

   3 votes

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

9. When searching an interaction manually, seeing if it has been skipped in a workload

   3 votes

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   Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

10. Pull reports on evaluation time, average time, time per analyst.

    10 votes

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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

11. Quality reports add custom fields as filters

    21 votes

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    Planned  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

12. Reporting trends

    18 votes

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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

13. Reports flexibility and schedule export

    14 votes

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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

14. Manual agent assignment in workloads

    10 votes

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    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

15. Disputes report

    8 votes

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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

16. Dispute add time frame for arbitrator to review

    13 votes

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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

17. Show Evaluation info inside Dispute

    11 votes

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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

18. Workload connected to multiple filters

    24 votes

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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022