Settings and activity

16 results found

1. Workload progress bar color

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   2 votes

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  May 10, 2022

2. New type of sampling -> Percentage or exact number of evaluation by team

   6 votes

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  May 10, 2022

3. Option for the scorecard sections to be collapsed when opened for evaluation

   2 votes

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

4. Add comments on Export evaluations file

   5 votes

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

5. Evaluation Preview

   8 votes

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

6. Feedback summary to be at the top of the evaluation

   3 votes

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

7. When searching an interaction manually, seeing if it has been skipped in a workload

   4 votes

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   Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

8. Pull reports on evaluation time, average time, time per analyst.

   10 votes

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

9. Quality reports add custom fields as filters

   21 votes

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   Planned  ·  3 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

10. Reporting trends

    18 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

11. Reports flexibility and schedule export

    14 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

12. Manual agent assignment in workloads

    10 votes

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    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

13. Disputes report

    10 votes

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    Under Review  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

14. Dispute add time frame for arbitrator to review

    14 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

15. Show Evaluation info inside Dispute

    12 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

16. Workload connected to multiple filters

    28 votes

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    Started  ·  2 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022