Settings and activity

15 results found

1. Workload progress bar color

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   2 votes

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  May 10, 2022

2. New type of sampling -> Percentage or exact number of evaluation by team

   6 votes

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  May 10, 2022

3. Option for the scorecard sections to be collapsed when opened for evaluation

   2 votes

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

4. Add comments on Export evaluations file

   5 votes

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   Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

5. Evaluation Preview

   8 votes

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

6. Feedback summary to be at the top of the evaluation

   3 votes

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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

7. When searching an interaction manually, seeing if it has been skipped in a workload

   4 votes

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   Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

8. Pull reports on evaluation time, average time, time per analyst.

   10 votes

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   Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

9. Quality reports add custom fields as filters

   22 votes

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   4 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   🚀Exciting News: Your input is shaping our product!

   Coming soon, the Section and Question reports will allow you to filter and analyze data using:

   • Scorecard header custom fields
   • Section custom fields
   • User custom fields

   We can't wait for you to experience this enhancement firsthand!

   Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

10. Reporting trends

    18 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

11. Reports flexibility and schedule export

    14 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

12. Manual agent assignment in workloads

    10 votes

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    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

13. Disputes report

    10 votes

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

14. Dispute add time frame for arbitrator to review

    14 votes

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    1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Exciting News: Your Idea in Action!

    Your input is shaping our product, and we can't wait for you to experience this enhancement firsthand! 🚀

    Karina from Product

    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022

15. Show Evaluation info inside Dispute

    12 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Tetiana Kyslenko supported this idea  ·  Mar 10, 2022