Settings and activity

29 results found

1. Disputes report

   10 votes

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   Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Oct 17, 2023

2. Connect Coaching to Disputes

   8 votes

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   Amanda Correa supported this idea  ·  Oct 17, 2023

3. Show Evaluation info inside Dispute

   12 votes

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   Amanda Correa supported this idea  ·  Oct 17, 2023

4. dispute

   3 votes

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   Amanda Correa supported this idea  ·  Oct 17, 2023

5. Use different term than "Rejected"

   9 votes

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   Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Oct 17, 2023

6. Sending notifications about expiring calibrations via Email

   6 votes

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   Started  ·  0 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Oct 17, 2023

7. Scorecard Question results for Calibrations

   2 votes

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   Amanda Correa supported this idea  ·  Oct 17, 2023

8. Calibration comparison granular data

   5 votes

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   Amanda Correa supported this idea  ·  Oct 17, 2023

9. Calibration Due Time

   3 votes

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   Amanda Correa supported this idea  ·  Oct 17, 2023

10. evaluate the analyst workload reassignment

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    6 votes

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    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Amanda Correa supported this idea  ·  Oct 17, 2023

11. Restrict the result view for participants of a calibration to their own result only

    7 votes

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    Amanda Correa supported this idea  ·  Oct 17, 2023

12. Calibration Export Option

    5 votes

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    Amanda Correa supported this idea  ·  Oct 17, 2023

13. Export Karma Store Redemptions

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    Acknowleged  ·  1 comment  ·  Community » Karma Store  ·  Delete…  ·  Admin →
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    Amanda Correa commented  ·  Apr 19, 2023  ·  Edit…  ·  Delete…

    This would be very helpful to be able to extract data, especially when trying to compare data over time.

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    Amanda Correa supported this idea  ·  Apr 19, 2023

14. Scorecard dynamic questions

    14 votes

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    Amanda Correa supported this idea  ·  Mar 23, 2023

15. Ability to archive scorecards without impacting Calibrations / ATA

    3 votes

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    Amanda Correa supported this idea  ·  Mar 23, 2023

16. Spell check

    3 votes

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    Amanda Correa supported this idea  ·  Mar 23, 2023

17. Business intelligence section - not visible for agents

    2 votes

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    Amanda Correa supported this idea  ·  Mar 23, 2023

18. Ability to force comments when the answer is negative/error.

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    Amanda Correa supported this idea  ·  Mar 23, 2023

19. Filter added to QA Reporting for Inactive Users

    1 vote

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    Amanda Correa shared this idea  ·  Mar 3, 2023

20. Skip evalutation

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Amanda Correa supported this idea  ·  Mar 3, 2023