Settings and activity

39 results found

1. Error calculated on 0 point questions

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   Chime QI commented  ·  Aug 18, 2022  ·  Edit…  ·  Delete…

   If the answer is a fail all question, the agent/TL cannot dispute it because Playvox think it is correct (Total Points Achieved = Max Score). However like mentioned above, it is considered an error in the reports.

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2. Update QA workflow to capture AHT accurately

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   Chime QI shared this idea  ·  Aug 18, 2022

3. Ability to grant multiple roles to a user

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   Chime QI shared this idea  ·  Aug 18, 2022

4. Search users by their full name

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   Chime QI shared this idea  ·  Aug 18, 2022

5. Quality reports add custom fields as filters

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   Planned  ·  3 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Chime QI supported this idea  ·  Aug 18, 2022

6. Enable filtering by excluding certain teams / scorecards

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   Chime QI shared this idea  ·  Aug 18, 2022

7. Separate Evaluate the Analyst data from Calibration data

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   Chime QI shared this idea  ·  Aug 17, 2022

8. Remove deleted evaluations from workload report

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   Chime QI shared this idea  ·  Aug 17, 2022

9. Ability to distinguish users with same name

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   Chime QI shared this idea  ·  Aug 9, 2022

10. Advanced Dispute Reporting

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    Chime QI supported this idea  ·  Aug 8, 2022

11. Evaluation Preview

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    Chime QI supported this idea  ·  Jun 16, 2022

12. Use different term than "Rejected"

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    Chime QI supported this idea  ·  Jun 16, 2022

13. Make saving/updating UX consistent

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    Chime QI shared this idea  ·  Jun 16, 2022

14. Allow more than 1000 interactions when sampling by quantity

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    Chime QI shared this idea  ·  Jun 14, 2022

15. Do not show "The export process may take some time..." message everytime

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    Chime QI shared this idea  ·  Jun 14, 2022

16. Add deleted evaluations data to Playvox API

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    Under Review  ·  0 comments  ·  Platform » API  ·  Delete…  ·  Admin →
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    Chime QI shared this idea  ·  Jun 13, 2022

17. Ability to use decimals in a workload for QA assignment

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18. Ability to set a fixed number in a workload to analyst's distribution.

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    Started  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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19. Do not load any filters after opening "Interactions" tab

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    Acknowleged  ·  0 comments  ·  Quality » Interactions  ·  Delete…  ·  Admin →
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    Chime QI shared this idea  ·  Mar 22, 2022