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Settings and activity

7 results found

  1. Slack Notifications for Agents out of adherence

    3 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Connectors  ·  Admin →
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    Kayla shared this idea  · 

  2. Total time to resolution

    4 votes

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    0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Started  ·  AdminAnonymous (Admin, Playvox) responded

    Development is in progress, and will be available initially on workstream details and workstream analysis.


    Total Time to resolution will be calculated at the time the workstream is closed.

    Kayla supported this idea  · 

  3. Include page preferences in saved Views for all reports in Playvox WFM

    3 votes

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    Planned  ·  0 comments  ·  Workforce Management » Others  ·  Admin →
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    Kayla supported this idea  · 

  4. Being able to use scenarios while looking at Analysis and Realtime reporting

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Kayla supported this idea  · 

  5. Realtime Performance Summary - Add 'Variance to Forecast' Metric to Channel and Workstream

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Kayla supported this idea  · 

  6. Add Total Interactions and Interaction Rate as a User Performance metric

    1 vote

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    1 comment  ·  Workforce Management » Metrics  ·  Admin →
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    Kayla shared this idea  · 

  7. Possibility of Customizable Metrics in User Performance Metrics

    8 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Metrics  ·  Admin →
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    Kayla supported this idea  ·