Settings and activity

32 results found

1. Custom report - Number of records

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   Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Robyn Ekberg supported this idea  ·  May 31, 2023

2. "Connect" questions from different scorecards for a combined reporting

   3 votes

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   Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Robyn Ekberg supported this idea  ·  May 31, 2023

3. Backlog Completion Settings

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Robyn Ekberg supported this idea  ·  May 12, 2023

4. Skip evalutation

   3 votes

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Robyn Ekberg supported this idea  ·  May 12, 2023

5. Set call duration between two times, for example between 30-360 seconds if we want to target shorter calls but weed out voicemail

   6 votes

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   Under Review  ·  6 comments  ·  Quality » Filters  ·  Delete…  ·  Admin →
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   Robyn Ekberg supported this idea  ·  May 11, 2023

6. Permission for team members to see the team's evaluations without being a Team Leader

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   Acknowleged  ·  0 comments  ·  Quality » Settings  ·  Delete…  ·  Admin →
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   Robyn Ekberg supported this idea  ·  May 11, 2023

7. Disable certain in-app notifications

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   Acknowleged  ·  0 comments  ·  Platform  ·  Delete…  ·  Admin →
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   Robyn Ekberg supported this idea  ·  May 11, 2023

8. New Analyst report: Disputes per Analyst (accepted and not accepted)

   5 votes

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   Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Robyn Ekberg supported this idea  ·  May 11, 2023

9. Disputes - In addition to the Analyst, the Manager can be flagged.

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   Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Robyn Ekberg supported this idea  ·  May 11, 2023

10. 100% Evaluation

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Robyn Ekberg supported this idea  ·  May 11, 2023

11. Ability to Adjust Dispute Notifications

    8 votes

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Robyn Ekberg supported this idea  ·  May 11, 2023

12. dispute

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Robyn Ekberg supported this idea  ·  May 11, 2023